Help Help

Frequently Asked Questions

Why can't I log into my email or a lab computer?
You probably have the wrong username or password. Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain (i.e. [email protected]). Make sure you've got that period between your first and last name. If that's correct, you may need to reset your password. We have a guide on how to do that in the "How-To" section here. If you still have issues, just put in a help ticket.

Something in the computer labs or classrooms doesn't work, what should I do?
There's a lot of technology available to use at the school, and while all of it is checked periodically throughout the year, it's too much to check on a regular basis. That said, the IT department can't fix or replace something if it doesn't know there's a problem. The best thing to do is to simply make a help ticket to notify the IT staff of a problem. This can include keyboards or mice not working, frozen or locked up computer, discolored or fuzzy monitors, robot alien abductions, etc... Ok, maybe not that last one.

What all does the IT Department handle?
Pretty much anything that could be considered technology. While a toaster is an example, that's not exactly what we were referring to. Here's a list of everything the IT Department supports:

• Internet/Wifi
• Computers
• Printers/Copiers/Scanners
• Server Access
• Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
• Adobe Software
• Administrative Software
  • FinancialEdge
  • RaisersEdge
  • PowerFAIDS
  • EdConnect
• Telephones
• Projectors/Monitors
• TVs
• Speakers
• Microphones
• Media Players
• Security Cameras
• Door Access (Main building and 12th street dorm)

How do I forward my email?
You can forward your email by going to your settings in Office365. There's a video on how to do that in the "How-To" section here.

How do I use the scanners?
A guide on how to use the scanners can be found in the "How-To" section as well.