Help Help

Password Issues

Forgotten Password

• Go to https://portal.office.com
• Click "Can't access your account?" under the username field
• Select "Work or School account" as your account type
• You will then be prompted for your username or email and a CAPTCHA
  • So long as you entered your phone number upon first logging into your account you should be redirected to the next step
  • If you get a message stating password reset hasn't been set up, open a help ticket
• Verify your identity via MFA or phone
• Choose a new password
• Click "Finish"

Password Change

• Go to https://aka.ms/mysecurityinfo
• Sign in using your username and password
• Click on the "Password" in the left-hand column
• Type in your new password and confirm it
• Click "Submit"