Help Help

Frequently Asked Questions

Why can't I log into my email or a lab computer?
You probably have the wrong username or password. Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain (i.e. [email protected]). Make sure you've got that period between your first and last name. If that's correct, you may need to reset your password. We have a guide on how to do that in the "How-To" section here. If you still have issues, just put in a help ticket.
How do I forward my email? You can forward your email by going to your settings in Office365. There's a video on how to do that in the "How-To" section here.
How do I use the scanners? A guide on how to use the scanners can be found in the "How-To" section as well.
Something in the computer labs or classrooms doesn't work, what should I do? There's a lot of technology available to use at the school, and while all of it is checked periodically throughout the year, it's too much to check on a regular basis. That said, the IT department can't fix or replace something if it doesn't know there's a problem. The best thing to do is to simply make a help ticket to notify the IT staff of a problem. This can include keyboards or mice not working, frozen or locked up computer, discolored or fuzzy monitors, robot alien abductions, etc. Ok, maybe not that last one.