Technology/FAQ
From Help
Contents
- 1 What all does the IT Department handle?
- 2 Why can't I log into my email or a lab computer?
- 3 I can't get into SONIS!
- 4 How do I replace a lost or stolen ID badge?
- 5 Something in the computer labs or classrooms doesn't work, what should I do?
- 6 Can I forward my email?
- 7 How do I use the scanners in the Computer Labs?
- 8 Can you help with this sharp pain in my neck?
- 9 What's the capital of Djibouti?
What all does the IT Department handle?
- Anything that could be considered Information Technology
- Here are some examples of what is supported:
- Usernames and Passwords
- Internet/Wifi
- Computers
- Printing
- Copiers/Scanners
- Server Access
- Remote/Offsite Access
- Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
- Adobe Software
- Administrative Software
- FinancialEdge
- RaisersEdge
- PowerFAIDS
- EdConnect
- JotForm
- Telephones
- Projectors/Monitors
- TVs
- Speakers
- Microphones
- Media Players
- Security Cameras
- Door Access (Main building and 12th street dorm)
- The IT Department is not limited to this list and it is subject to change at any time
- For questions about what is supported, simply submit a Help Ticket
Why can't I log into my email or a lab computer?
- You probably have the wrong username or password
- Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain
- An example would be [email protected]
- Make sure you've got that period between your first and last name
- If that's correct, you may need to reset your password
- We have a guide on how to do that in the "How-To" section here
- If you still have issues, just put in a help ticket.
I can't get into SONIS!
- SONIS is one of the few things the IT Department doesn't immediately support
- In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system
- A typical SONIS username is your first and last initial followed by a string of numbers
- For students, you also have a PIN instead of a password
- If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar
- Email - [email protected]
- Phone - 513-562-8749
- Office - South 265.
How do I replace a lost or stolen ID badge?
- You'll need to complete a very simple online form here
- Replacement badges are $15
- If you'd rather pay with cash, see the Business Office
- Give them your cash and they'll give you a receipt
- Take that receipt to the security guard on duty and they'll print off a new badge for you.
Something in the computer labs or classrooms doesn't work, what should I do?
- All technology is checked periodically throughout the year, but is too much to check on a regular basis
- The IT department can't fix or replace something if it doesn't know there's a problem
- The best thing to do is to simply make a help ticket to notify the IT staff of a problem
- This can include, but isn't limited to:
- Keyboards or mice not working
- Frozen or locked up computer
- Discolored or fuzzy monitors
- Projector bulbs
Can I forward my email?
- Yes, especially since the AAC will only send information to your school email
- You can forward your email by going to your settings in Office365
- There's a video on how to do that in the "How-To" section
How do I use the scanners in the Computer Labs?
- A guide on how to use the scanners can be found in the "How-To" section
Can you help with this sharp pain in my neck?
- No. Go see a doctor.
What's the capital of Djibouti?
- Djibouti