Difference between revisions of "Technology/FAQ"
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− | === | + | === <b>What all does the IT Department handle?</b> === |
*Anything that could be considered Information Technology. | *Anything that could be considered Information Technology. | ||
*Here are some examples of what is supported: | *Here are some examples of what is supported: | ||
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*For questions about what is supported, simply submit a Help Ticket. | *For questions about what is supported, simply submit a Help Ticket. | ||
− | === | + | === <b>Why can't I log into my email or a lab computer?</b> === |
*You probably have the wrong username or password. | *You probably have the wrong username or password. | ||
*Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain. | *Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain. | ||
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* If you still have issues, just put in a Help Ticket. | * If you still have issues, just put in a Help Ticket. | ||
− | === | + | === <b>I can't get into SONIS!</b> === |
*SONIS is one of the few things the IT Department doesn't immediately support. | *SONIS is one of the few things the IT Department doesn't immediately support. | ||
*In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system. | *In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system. | ||
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**Office - South 265. | **Office - South 265. | ||
− | === | + | === <b>How do I replace a lost or stolen ID badge?</b> === |
*You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here]. | *You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here]. | ||
*Replacement badges are $15. | *Replacement badges are $15. | ||
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**Take that receipt to the security guard on duty and they'll print off a new badge for you. | **Take that receipt to the security guard on duty and they'll print off a new badge for you. | ||
− | === | + | === <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> === |
*All technology is checked periodically throughout the year, but is too much to check on a regular basis. | *All technology is checked periodically throughout the year, but is too much to check on a regular basis. | ||
*The IT department can't fix or replace something if it doesn't know there's a problem. | *The IT department can't fix or replace something if it doesn't know there's a problem. | ||
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**Projector bulbs | **Projector bulbs | ||
− | === | + | === <b>Can I forward my email?</b> === |
*Yes, especially since the AAC will only send information to your school email. | *Yes, especially since the AAC will only send information to your school email. | ||
*You can forward your email by going to your settings in Office365. | *You can forward your email by going to your settings in Office365. | ||
*There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section. | *There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section. | ||
− | === | + | === <b>How do I use the scanners in the Computer Labs?</b> === |
*A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section. | *A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section. | ||
− | === | + | === <b>How do I get Office on my computer?</b> === |
*So long as you are a student or employee of the school, you are entitled access to Office. | *So long as you are a student or employee of the school, you are entitled access to Office. | ||
*To download the software onto your computer: | *To download the software onto your computer: | ||
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**At first run, you may be asked to sign in with your email address and password to complete the installation. | **At first run, you may be asked to sign in with your email address and password to complete the installation. | ||
− | === | + | === <b>Do we have access to Adobe Creative Cloud?</b> === |
*Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access. | *Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access. | ||
*As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count). | *As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count). | ||
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*Click the blue "Install" button next to the app you want to install. | *Click the blue "Install" button next to the app you want to install. | ||
− | === | + | === <b>If I want to bring my own laptop to school, what are the requirements?</b> === |
*For Apple Laptops | *For Apple Laptops | ||
**Minimum | **Minimum | ||
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*Please note, due to software availability and compatibility, we do not recommend using iPads or Chrome based tablets or laptops. | *Please note, due to software availability and compatibility, we do not recommend using iPads or Chrome based tablets or laptops. | ||
− | === | + | === <b>What's the capital of Djibouti?</b> === |
− | |||
− | |||
*Djibouti | *Djibouti |
Revision as of 20:19, 14 January 2021
Contents
- 1 What all does the IT Department handle?
- 2 Why can't I log into my email or a lab computer?
- 3 I can't get into SONIS!
- 4 How do I replace a lost or stolen ID badge?
- 5 Something in the computer labs or classrooms doesn't work, what should I do?
- 6 Can I forward my email?
- 7 How do I use the scanners in the Computer Labs?
- 8 How do I get Office on my computer?
- 9 Do we have access to Adobe Creative Cloud?
- 10 If I want to bring my own laptop to school, what are the requirements?
- 11 What's the capital of Djibouti?
What all does the IT Department handle?
- Anything that could be considered Information Technology.
- Here are some examples of what is supported:
- Usernames and Passwords
- Internet/Wifi
- Computers
- Printing
- Copiers/Scanners
- Server Access
- Remote/Offsite Access
- Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
- Adobe Software
- Administrative Software
- FinancialEdge
- RaisersEdge
- PowerFAIDS
- EdConnect
- JotForm
- Telephones
- Projectors/Monitors
- TVs
- Speakers
- Microphones
- Media Players
- Security Cameras
- Door Access (Main building and 12th street dorm)
- The IT Department is not limited to this list and it is subject to change at any time.
- For questions about what is supported, simply submit a Help Ticket.
Why can't I log into my email or a lab computer?
- You probably have the wrong username or password.
- Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.
- An example would be [email protected]
- Make sure you've got that period between your first and last name.
- If that's correct, you may need to reset your password.
- We have a guide on how to do that in the "How-To" section here.
- If you still have issues, just put in a Help Ticket.
I can't get into SONIS!
- SONIS is one of the few things the IT Department doesn't immediately support.
- In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system.
- A typical SONIS username is your first and last initial followed by a string of numbers.
- For students, you also have a PIN instead of a password.
- If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar:
- Email - [email protected]
- Phone - 513-562-8749
- Office - South 265.
How do I replace a lost or stolen ID badge?
- You'll need to complete a very simple online form here.
- Replacement badges are $15.
- If you'd rather pay with cash, see the Business Office:
- Give them your cash and they'll give you a receipt.
- Take that receipt to the security guard on duty and they'll print off a new badge for you.
Something in the computer labs or classrooms doesn't work, what should I do?
- All technology is checked periodically throughout the year, but is too much to check on a regular basis.
- The IT department can't fix or replace something if it doesn't know there's a problem.
- The best thing to do is to simply make a help ticket to notify the IT staff of a problem.
- This can include, but isn't limited to:
- Keyboards or mice not working
- Frozen or locked up computer
- Discolored or fuzzy monitors
- Projector bulbs
Can I forward my email?
- Yes, especially since the AAC will only send information to your school email.
- You can forward your email by going to your settings in Office365.
- There's a video on how to do that in the "How-To" section.
How do I use the scanners in the Computer Labs?
- A guide on how to use the scanners can be found in the "How-To" section.
How do I get Office on my computer?
- So long as you are a student or employee of the school, you are entitled access to Office.
- To download the software onto your computer:
- Sign in to Office365 by going to mail.artacademy.edu.
- At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.
- This will download the installer for your specific operating system.
- Run the installer and follow the instructions.
- At first run, you may be asked to sign in with your email address and password to complete the installation.
Do we have access to Adobe Creative Cloud?
- Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.
- As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).
- If you are unsure if you have access, simply submit a Help Ticket.
- To get started, visit www.adobe.com and click "Sign In" at the top right.
- Use your school email address and choose "Company or School Account" when prompted.
- You will then see an Office365 login page.
- Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.
- After signing in, click on the "Apps" tab near the top left of the screen.
- Download the "Creative Cloud" application.
- DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP.
- If you try to just download Photoshop and sign in with your Adobe ID, it won't work.
- Install the Creative Cloud app, open it and sign in with your Adobe ID.
- Once signed in, click on the "Apps" tab.
- Click the blue "Install" button next to the app you want to install.
If I want to bring my own laptop to school, what are the requirements?
- For Apple Laptops
- Minimum
- MacBook Air
- Intel i5 Processor
- 256 GB of solid state storage
- 8 GB of RAM
- 1024x768 display dimensions
- 1 GB of VRAM
- MacOS 10.13 High Sierra
- Recommended
- MacBook Pro
- Intel i7 processor
- 512 GB or higher of solid state storage
- 16 GB or higher of RAM
- Retina display
- 2 GB or higher of VRAM
- MacOS 10.15 Catalina
- Minimum
- For Microsoft Devices
- Minimum
- Intel i5 or AMD Ryzen 5 Processor
- 256 GB of solid state storage
- 8 GB of RAM
- 1024x768 display
- 1 GB of VRAM
- Windows 10
- Recommended
- Intel i7 or Ryzen 7 Processor or higher
- 512 GB or higher solid state storage
- 16 GB or higher of RAM
- 1920x1080 or higher display
- 2 GB or more of VRAM
- Windows 10
- Minimum
- Please note, due to software availability and compatibility, we do not recommend using iPads or Chrome based tablets or laptops.
What's the capital of Djibouti?
- Djibouti