Difference between revisions of "Technology/FAQ"
From Help
Line 36: | Line 36: | ||
*Here's a list of everything the IT Department supports: | *Here's a list of everything the IT Department supports: | ||
**Internet/Wifi | **Internet/Wifi | ||
− | * | + | **Computers |
− | * | + | **Printers/Copiers/Scanners |
− | * | + | **Server Access |
− | * | + | **Office 365 (email, Office Suite, Teams, Sharepoint, etc...) |
− | * | + | **Adobe Software |
− | * | + | **Administrative Software |
***FinancialEdge | ***FinancialEdge | ||
***RaisersEdge | ***RaisersEdge |
Revision as of 19:17, 30 October 2018
Contents
Why can't I log into my email or a lab computer?
- You probably have the wrong username or password
- Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain
- An example would be [email protected]
- Make sure you've got that period between your first and last name
- If that's correct, you may need to reset your password
- We have a guide on how to do that in the "How-To" section here
- If you still have issues, just put in a help ticket.
I can't get into SONIS!
- SONIS is one of the few things the IT Department doesn't immediately support
- In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system
- A typical SONIS username is your first and last initial followed by a string of numbers
- For students, you also have a PIN instead of a password
- If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar
- Email - [email protected]
- Phone - 513-562-8749
- Office - South 265.
How do I replace a lost or stolen ID badge?
- You'll need to complete a very simple online form here
- Replacement badges are $15
- If you'd rather pay with cash, see the Business Office
- Give them your cash and they'll give you a receipt
- Take that receipt to the security guard on duty and they'll print off a new badge for you.
Something in the computer labs or classrooms doesn't work, what should I do?
- There's a lot of technology available to use at the school, and while all of it is checked periodically throughout the year, it's too much to check on a regular basis
- That said, the IT department can't fix or replace something if it doesn't know there's a problem
- The best thing to do is to simply make a help ticket to notify the IT staff of a problem
- This can include, but isn't limited to:
- Keyboards or mice not working
- Frozen or locked up computer
- Discolored or fuzzy monitors
- Projector bulbs
What all does the IT Department handle?
- Pretty much anything that could be considered technology
- While a toaster is an example, that's not exactly what we were referring to
- Here's a list of everything the IT Department supports:
- Internet/Wifi
- Computers
- Printers/Copiers/Scanners
- Server Access
- Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
- Adobe Software
- Administrative Software
- FinancialEdge
- RaisersEdge
- PowerFAIDS
- EdConnect
- Telephones
- Projectors/Monitors
- TVs
- Speakers
- Microphones
- Media Players
- Security Cameras
- Door Access (Main building and 12th street dorm)
How do I forward my email? =
- You can forward your email by going to your settings in Office365
- There's a video on how to do that in the "How-To" section here.
How do I use the scanners?
- A guide on how to use the scanners can be found in the "How-To" section as well.
Can you help with this sharp pain in my neck?
- No. Go see a doctor.
What's the capital of Djibouti?
- Djibouti