Difference between revisions of "Technology/FAQ"
From Help
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− | = | + | === <sub><b>Why can't I log into my email or a lab computer?</b> === |
− | < | + | *You probably have the wrong username or password |
− | <b>Why can't I log into my email or a lab computer?</b> | + | *Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain |
− | + | **An example would be [email protected] | |
− | You probably have the wrong username or password | + | *Make sure you've got that period between your first and last name |
− | < | + | *If that's correct, you may need to reset your password |
− | + | *We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here] | |
− | <b>I can't get into SONIS!</b> | + | * If you still have issues, just put in a help ticket. |
− | + | === <sub><b>I can't get into SONIS!</b> === | |
− | SONIS is one of the few things the IT Department doesn't immediately support | + | *SONIS is one of the few things the IT Department doesn't immediately support |
− | < | + | *In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system |
− | + | *A typical SONIS username is your first and last initial followed by a string of numbers | |
− | <b>How do I replace a lost or stolen ID badge?</b> | + | **For students, you also have a PIN instead of a password |
− | + | *If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar | |
− | You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here] | + | **Email - [mailto:[email protected] [email protected]] |
− | < | + | **Phone - 513-562-8749 |
− | + | **Office - South 265. | |
− | <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> | + | === <sub><b>How do I replace a lost or stolen ID badge?</b> === |
− | + | *You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here] | |
− | There's a lot of technology available to use at the school, and while all of it is checked periodically throughout the year, it's too much to check on a regular basis | + | *Replacement badges are $15 |
− | + | *If you'd rather pay with cash, see the Business Office | |
− | < | + | **Give them your cash and they'll give you a receipt |
− | <b>What all does the IT Department handle?</b> | + | **Take that receipt to the security guard on duty and they'll print off a new badge for you. |
− | + | === <sub><b>Something in the computer labs or classrooms doesn't work, what should I do?</b> === | |
− | Pretty much anything that could be considered technology | + | *There's a lot of technology available to use at the school, and while all of it is checked periodically throughout the year, it's too much to check on a regular basis |
− | + | *That said, the IT department can't fix or replace something if it doesn't know there's a problem | |
− | *Internet/Wifi | + | *The best thing to do is to simply make a help ticket to notify the IT staff of a problem |
− | * | + | *This can include, but isn't limited to: |
− | * | + | **Keyboards or mice not working |
− | * | + | **Frozen or locked up computer |
− | * | + | **Discolored or fuzzy monitors |
− | * | + | **Projector bulbs |
− | * | + | == <sub><b>What all does the IT Department handle?</b> == |
− | **FinancialEdge | + | *Pretty much anything that could be considered technology |
− | **RaisersEdge | + | *While a toaster is an example, that's not exactly what we were referring to |
− | **PowerFAIDS | + | *Here's a list of everything the IT Department supports: |
− | **EdConnect | + | **Internet/Wifi |
− | *Telephones | + | *8Computers |
− | *Projectors/Monitors | + | *8Printers/Copiers/Scanners |
− | *TVs | + | *8Server Access |
− | *Speakers | + | *8Office 365 (email, Office Suite, Teams, Sharepoint, etc...) |
− | *Microphones | + | *8Adobe Software |
− | *Media Players | + | *8Administrative Software |
− | *Security Cameras | + | ***FinancialEdge |
− | *Door Access (Main building and 12th street dorm) | + | ***RaisersEdge |
− | < | + | ***PowerFAIDS |
− | <b>How do I forward my email?</b> | + | ***EdConnect |
− | + | **Telephones | |
− | You can forward your email by going to your settings in Office365 | + | **Projectors/Monitors |
− | < | + | **TVs |
− | + | **Speakers | |
− | <b>How do I use the scanners?</b> | + | **Microphones |
− | + | **Media Players | |
− | A guide on how to use the scanners can be found in the "How-To" section as well. | + | **Security Cameras |
− | < | + | **Door Access (Main building and 12th street dorm) |
− | + | == <sub><b>How do I forward my email?</b> === | |
− | <b>Can you help with this sharp pain in my neck?</b> | + | *You can forward your email by going to your settings in Office365 |
− | + | *There's a video on how to do that in the "How-To" section here. | |
− | No. Go see a doctor. | + | === <sub><b>How do I use the scanners?</b> === |
− | < | + | * A guide on how to use the scanners can be found in the "How-To" section as well. |
− | + | === <sub><b>Can you help with this sharp pain in my neck?</b> === | |
− | <b>What's the capital of Djibouti?</b> | + | *No. Go see a doctor. |
− | + | === <sub><b>What's the capital of Djibouti?</b> === | |
− | Djibouti | + | *Djibouti |
Revision as of 19:16, 30 October 2018
Contents
Why can't I log into my email or a lab computer?
- You probably have the wrong username or password
- Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain
- An example would be [email protected]
- Make sure you've got that period between your first and last name
- If that's correct, you may need to reset your password
- We have a guide on how to do that in the "How-To" section here
- If you still have issues, just put in a help ticket.
I can't get into SONIS!
- SONIS is one of the few things the IT Department doesn't immediately support
- In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system
- A typical SONIS username is your first and last initial followed by a string of numbers
- For students, you also have a PIN instead of a password
- If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar
- Email - [email protected]
- Phone - 513-562-8749
- Office - South 265.
How do I replace a lost or stolen ID badge?
- You'll need to complete a very simple online form here
- Replacement badges are $15
- If you'd rather pay with cash, see the Business Office
- Give them your cash and they'll give you a receipt
- Take that receipt to the security guard on duty and they'll print off a new badge for you.
Something in the computer labs or classrooms doesn't work, what should I do?
- There's a lot of technology available to use at the school, and while all of it is checked periodically throughout the year, it's too much to check on a regular basis
- That said, the IT department can't fix or replace something if it doesn't know there's a problem
- The best thing to do is to simply make a help ticket to notify the IT staff of a problem
- This can include, but isn't limited to:
- Keyboards or mice not working
- Frozen or locked up computer
- Discolored or fuzzy monitors
- Projector bulbs
What all does the IT Department handle?
- Pretty much anything that could be considered technology
- While a toaster is an example, that's not exactly what we were referring to
- Here's a list of everything the IT Department supports:
- Internet/Wifi
- 8Computers
- 8Printers/Copiers/Scanners
- 8Server Access
- 8Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
- 8Adobe Software
- 8Administrative Software
- FinancialEdge
- RaisersEdge
- PowerFAIDS
- EdConnect
- Telephones
- Projectors/Monitors
- TVs
- Speakers
- Microphones
- Media Players
- Security Cameras
- Door Access (Main building and 12th street dorm)
How do I forward my email? =
- You can forward your email by going to your settings in Office365
- There's a video on how to do that in the "How-To" section here.
How do I use the scanners?
- A guide on how to use the scanners can be found in the "How-To" section as well.
Can you help with this sharp pain in my neck?
- No. Go see a doctor.
What's the capital of Djibouti?
- Djibouti