Technology/FAQ

Frequently Asked Questions

Why can't I log into my email or a lab computer?
You probably have the wrong username or password. Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain (i.e. [email protected]). Make sure you've got that period between your first and last name. If that's correct, you may need to reset your password. We have a guide on how to do that in the "How-To" section here. If you still have issues, just put in a help ticket.

I can't get into SONIS!
SONIS is one of the few things the IT Department doesn't immediately support. In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system. A typical SONIS username is your first and last initial followed by a string of numbers. For students, you also have a PIN instead of a password. If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar at [email protected], by phone at 513-562-8749, or in person at room South 265.

How do I replace a lost or stolen ID badge?
You'll need to complete a very simple online form here. Replacement badges are $15. If you'd rather pay with cash, see the Business Office to give them your cash and they'll give you a receipt. Take that receipt to the security guard on duty and they'll print off a new badge for you.

Something in the computer labs or classrooms doesn't work, what should I do?
There's a lot of technology available to use at the school, and while all of it is checked periodically throughout the year, it's too much to check on a regular basis. That said, the IT department can't fix or replace something if it doesn't know there's a problem. The best thing to do is to simply make a help ticket to notify the IT staff of a problem. This can include keyboards or mice not working, frozen or locked up computer, discolored or fuzzy monitors, robot alien abductions, etc... Ok, maybe not that last one.

What all does the IT Department handle?
Pretty much anything that could be considered technology. While a toaster is an example, that's not exactly what we were referring to. Here's a list of everything the IT Department supports:

• Internet/Wifi
• Computers
• Printers/Copiers/Scanners
• Server Access
• Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
• Adobe Software
• Administrative Software
  • FinancialEdge
  • RaisersEdge
  • PowerFAIDS
  • EdConnect
• Telephones
• Projectors/Monitors
• TVs
• Speakers
• Microphones
• Media Players
• Security Cameras
• Door Access (Main building and 12th street dorm)

How do I forward my email?
You can forward your email by going to your settings in Office365. There's a video on how to do that in the "How-To" section here.

How do I use the scanners?
A guide on how to use the scanners can be found in the "How-To" section as well.

Can you help with this sharp pain in my neck?
No. Go see a doctor.

What's the capital of Illinois?
Springfield