Difference between revisions of "Technology/FAQ"
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**Door Access (Main building and dorms) | **Door Access (Main building and dorms) | ||
*The IT Department is not limited to this list and it is subject to change at any time. | *The IT Department is not limited to this list and it is subject to change at any time. | ||
− | *For questions about what is supported, simply submit a Help Ticket. | + | *For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket]. |
=== <b>Why can't I log into my email or a lab computer?</b> === | === <b>Why can't I log into my email or a lab computer?</b> === |
Revision as of 20:18, 26 August 2022
Contents
- 1 What all does the IT Department handle?
- 2 Why can't I log into my email or a lab computer?
- 3 I can't get into Campus Cafe!
- 4 How do I replace a lost or stolen ID badge?
- 5 Something in the computer labs or classrooms doesn't work, what should I do?
- 6 Can I forward my email?
- 7 How do I use the scanners in the Computer Labs?
- 8 How do I get Office on my computer?
- 9 I can't share my screen in Teams!
- 10 Do we have access to Adobe Creative Cloud?
- 11 If I want to bring my own laptop to school, what are the requirements?
- 12 What's the capital of Djibouti?
What all does the IT Department handle?
- Anything that could be considered Information Technology.
- Here are some examples of what is supported:
- Usernames and Passwords
- Internet/Wifi
- Computers
- Printing
- Copiers/Scanners
- Server Access
- Remote/Offsite Access
- Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
- Adobe Software
- Administrative Software
- FinancialEdge
- RaisersEdge
- PowerFAIDS
- EdConnect
- JotForm
- Telephones
- Projectors/Monitors
- TVs
- Speakers
- Microphones
- Media Players
- Security Cameras
- Door Access (Main building and dorms)
- The IT Department is not limited to this list and it is subject to change at any time.
- For questions about what is supported, simply submit a Help Ticket.
Why can't I log into my email or a lab computer?
- You probably have the wrong username or password.
- Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.
- An example would be [email protected]
- Make sure you've got that period between your first and last name.
- If that's correct, you may need to reset your password.
- We have a guide on how to do that in the "How-To" section here.
- If you still have issues, just put in a Help Ticket.
I can't get into Campus Cafe!
- You may have an issue with your account, so just submit a help ticket and we can help you out.
- Campus Cafe looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).
- You can either go to https://office.com and see what account is logged in.
- Or you can try a different browser and then navigate to http://campuscafe.artacademy.edu and see what happens.
- If you still are having trouble, please submit a help ticket.
How do I replace a lost or stolen ID badge?
- You'll need to complete a very simple online form here.
- Replacement badges are $15.
- If you'd rather pay with cash, see the Business Office:
- Give them your cash and they'll give you a receipt.
- Take that receipt to the security guard on duty and they'll print off a new badge for you.
Something in the computer labs or classrooms doesn't work, what should I do?
- All technology is checked periodically throughout the year, but is too much to check on a regular basis.
- The IT department can't fix or replace something if it doesn't know there's a problem.
- The best thing to do is to simply make a help ticket to notify the IT staff of a problem.
- This can include, but isn't limited to:
- Keyboards or mice not working
- Frozen or locked up computer
- Discolored or fuzzy monitors
- Projector bulbs
Can I forward my email?
- Yes, especially since the AAC will only send information to your school email.
- You can forward your email by going to your settings in Office365.
- There's a video on how to do that in the "How-To" section.
How do I use the scanners in the Computer Labs?
- A guide on how to use the scanners can be found in the "How-To" section.
How do I get Office on my computer?
- So long as you are a student or employee of the school, you are entitled access to Office.
- To download the software onto your computer:
- Sign in to Office365 by going to https://office.com.
- At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.
- This will download the installer for your specific operating system.
- Run the installer and follow the instructions.
- At first run, you may be asked to sign in with your email address and password to complete the installation.
- For macOS
- macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.
- For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.
- Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.
- You can learn more about Teams permissions in macOS here.
Do we have access to Adobe Creative Cloud?
- Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.
- As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).
- If you are unsure if you have access, simply submit a Help Ticket.
- To get started, visit www.adobe.com and click "Sign In" at the top right.
- Use your school email address and choose "Company or School Account" when prompted.
- You will then see an Office365 login page.
- Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.
- After signing in, click on the "Apps" tab near the top left of the screen.
- Download the "Creative Cloud" application.
- DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP.
- If you try to just download Photoshop and sign in, it won't work.
- Install the Creative Cloud app, open it and sign in with your school email account.
- Once signed in, click on the "Apps" tab.
- Click the blue "Install" button next to the app you want to install.
If I want to bring my own laptop to school, what are the requirements?
- For Apple Laptops
- Minimum
- MacBook Air
- Intel i5 Processor
- 256 GB of solid state storage
- 8 GB of RAM
- 1024x768 display dimensions
- 1 GB of VRAM
- MacOS 10.13 High Sierra
- Recommended
- MacBook Pro
- Intel i7 processor
- 512 GB or higher of solid state storage
- 16 GB or higher of RAM
- Retina display
- 2 GB or higher of VRAM
- MacOS 10.15 Catalina
- Minimum
- For Microsoft Devices
- Minimum
- Intel i5 or AMD Ryzen 5 Processor
- 256 GB of solid state storage
- 8 GB of RAM
- 1024x768 display
- 1 GB of VRAM
- Windows 10
- Recommended
- Intel i7 or Ryzen 7 Processor or higher
- 512 GB or higher solid state storage
- 16 GB or higher of RAM
- 1920x1080 or higher display
- 2 GB or more of VRAM
- Windows 10
- Minimum
- Please note, due to software availability and compatibility, we do not recommend using iPads or Chrome based tablets or laptops.
What's the capital of Djibouti?
- Djibouti