Technology/FAQ

_{What all does the IT Department handle?}

• Anything that could be considered Information Technology
• Here are some examples of what is supported:
  • Usernames and Passwords
  • Internet/Wifi
  • Computers
  • Printing
  • Copiers/Scanners
  • Server Access
  • Remote/Offsite Access
  • Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
  • Adobe Software
  • Administrative Software
    • FinancialEdge
    • RaisersEdge
    • PowerFAIDS
    • EdConnect
    • JotForm
  • Telephones
  • Projectors/Monitors
  • TVs
  • Speakers
  • Microphones
  • Media Players
  • Security Cameras
  • Door Access (Main building and 12th street dorm)
• The IT Department is not limited to this list and it is subject to change at any time
• For questions about what is supported, simply submit a Help Ticket

_{Why can't I log into my email or a lab computer?}

• You probably have the wrong username or password
• Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain
  • An example would be [email protected]
• Make sure you've got that period between your first and last name
• If that's correct, you may need to reset your password
• We have a guide on how to do that in the "How-To" section here
• If you still have issues, just put in a Help Ticket

_{I can't get into SONIS!}

• SONIS is one of the few things the IT Department doesn't immediately support
• In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system
• A typical SONIS username is your first and last initial followed by a string of numbers
  • For students, you also have a PIN instead of a password
• If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar
  • Email - [email protected]
  • Phone - 513-562-8749
  • Office - South 265.

_{How do I replace a lost or stolen ID badge?}

• You'll need to complete a very simple online form here
• Replacement badges are $15
• If you'd rather pay with cash, see the Business Office
  • Give them your cash and they'll give you a receipt
  • Take that receipt to the security guard on duty and they'll print off a new badge for you

_{Something in the computer labs or classrooms doesn't work, what should I do?}

• All technology is checked periodically throughout the year, but is too much to check on a regular basis
• The IT department can't fix or replace something if it doesn't know there's a problem
• The best thing to do is to simply make a help ticket to notify the IT staff of a problem
• This can include, but isn't limited to:
  • Keyboards or mice not working
  • Frozen or locked up computer
  • Discolored or fuzzy monitors
  • Projector bulbs

_{Can I forward my email?}

• Yes, especially since the AAC will only send information to your school email
• You can forward your email by going to your settings in Office365
• There's a video on how to do that in the "How-To" section

_{How do I use the scanners in the Computer Labs?}

• A guide on how to use the scanners can be found in the "How-To" section

_{How do I get Office on my computer?}

• So long as you are a student or employee of the school, you are entitled access to Office
• To download the software onto your computer:
  • Sign in to Office365 by going to mail.artacademy.edu
  • At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu
  • This will download the installer for your specific operating system
  • Run the installer and follow the instructions
  • At first run, you may be asked to sign in with your email address and password to complete the installation

_{Do we have access to Adobe Creative Cloud?}

• Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access
• If you are unsure if you have access, simply submit a Help Ticket
• To get started, check your email for a welcome message from Adobe.com
• If you do not see an invitation, submit a Help Ticket
• Click on the link included in the welcome email to setup your Adobe ID using your school email address
• Once you've setup your Adobe ID, you can login to www.adobe.com
• After you sign in, click on "Desktop Downloads" on the main page of your account
• Download the "Creative Cloud" application
• DO NOT DOWNLOAD ANY INDIVIDUAL APP. ONLY DOWNLOAD THE CREATIVE CLOUD APP
  • If you just try to download Photoshop and sign in with your Adobe ID, it won't work
• Install the Creative Cloud app, open it and sign in with your Adobe ID
• Once signed in, click on the "Apps" tab
• Click the blue "Install" button next to the app you want to install

_{Can you help with this sharp pain in my neck?}

• No. Go see a doctor.

_{What's the capital of Djibouti?}

• Djibouti