What all does the IT Department handle?
- Anything that could be considered Information Technology.
- Here are some examples of what is supported:
- Usernames and Passwords
- Server Access
- Remote/Offsite Access
- Office 365 (email, Office Suite, Teams, Sharepoint, etc...)
- Adobe Software
- Administrative Software
- Media Players
- Security Cameras
- Door Access (Main building and 12th street dorm)
- The IT Department is not limited to this list and it is subject to change at any time.
- For questions about what is supported, simply submit a Help Ticket.
Why can't I log into my email or a lab computer?
- You probably have the wrong username or password.
- Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.
- An example would be firstname.lastname@example.org
- Make sure you've got that period between your first and last name.
- If that's correct, you may need to reset your password.
- We have a guide on how to do that in the "How-To" section here.
- If you still have issues, just put in a Help Ticket.
I can't get into SONIS!
- SONIS is one of the few things the IT Department doesn't immediately support.
- In addition, SONIS isn't directly connected to our directory either, so that means you have a separate login for that system.
- A typical SONIS username is your first and last initial followed by a string of numbers.
- For students, you also have a PIN instead of a password.
- If you are locked out or need assistance logging in to or using SONIS, you'll need to contact the Registrar:
How do I replace a lost or stolen ID badge?
- You'll need to complete a very simple online form here.
- Replacement badges are $15.
- If you'd rather pay with cash, see the Business Office:
- Give them your cash and they'll give you a receipt.
- Take that receipt to the security guard on duty and they'll print off a new badge for you.
Something in the computer labs or classrooms doesn't work, what should I do?
- All technology is checked periodically throughout the year, but is too much to check on a regular basis.
- The IT department can't fix or replace something if it doesn't know there's a problem.
- The best thing to do is to simply make a help ticket to notify the IT staff of a problem.
- This can include, but isn't limited to:
- Keyboards or mice not working
- Frozen or locked up computer
- Discolored or fuzzy monitors
- Projector bulbs
Can I forward my email?
- Yes, especially since the AAC will only send information to your school email.
- You can forward your email by going to your settings in Office365.
- There's a video on how to do that in the "How-To" section.
How do I use the scanners in the Computer Labs?
- A guide on how to use the scanners can be found in the "How-To" section.
How do I get Office on my computer?
- So long as you are a student or employee of the school, you are entitled access to Office.
- To download the software onto your computer:
- Sign in to Office365 by going to mail.artacademy.edu.
- At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.
- This will download the installer for your specific operating system.
- Run the installer and follow the instructions.
- At first run, you may be asked to sign in with your email address and password to complete the installation.
Do we have access to Adobe Creative Cloud?
- Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.
- As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).
- If you are unsure if you have access, simply submit a Help Ticket.
- To get started, check your email for a welcome message from Adobe.com.
- If you do not see an invitation, submit a Help Ticket.
- Click on the link included in the welcome email to setup your Adobe ID using your school email address.
- Once you've setup your Adobe ID, you can login to www.adobe.com.
- After you sign in, click on "Desktop Downloads" on the main page of your account.
- Download the "Creative Cloud" application.
- DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP.
- If you try to just download Photoshop and sign in with your Adobe ID, it won't work.
- Install the Creative Cloud app, open it and sign in with your Adobe ID.
- Once signed in, click on the "Apps" tab.
- Click the blue "Install" button next to the app you want to install.
If I want to bring my own laptop to school, what are the requirements?
- For Apple Laptops
- MacBook Air
- Intel i5 Processor
- 128GB of storage
- 4 GB of RAM
- 1024x768 display dimensions • 512 MB of VRAM
- MacOS 10.12 Sierra
- MacBook Pro
- Intel i7 processor
- 256GB or higher of storage • 8GB or higher of RAM
- Retina display
- 1GB or higher of VRAM
- MacOS 10.14 Mojave
- For Microsoft Devices
- Intel i5 Processor
- 128 GB of storage
- 4 GB of RAM
- 1024x768 display
- 512 MB of VRAM
- Windows 8
- Intel i7 Processor
- 256GB or higher storage
- 8 GB of RAM
- 1920x1080 or higher display
- 1GB or more of VRAM
- Windows 10
- Please note, due to software availability and compatibility, we do not recommend using iPads or Chrome based tablets or laptops.
Can you help with this sharp pain in my neck?
What's the capital of Djibouti?