Difference between revisions of "Remote Support"

From Help

 
Line 19: Line 19:
 
**Open the QuickSupport Tool and read and accept the disclaimer
 
**Open the QuickSupport Tool and read and accept the disclaimer
 
**Relay the 9-digit number to the technician
 
**Relay the 9-digit number to the technician
*QuickSupport is not currently available for mobile devices.
+
*QuickSupport is currently unavailable for mobile devices.
 
<br>
 
<br>
 
[https://get.teamviewer.com/etqsv13 Download the Remote QuickSupport Tool]
 
[https://get.teamviewer.com/etqsv13 Download the Remote QuickSupport Tool]

Latest revision as of 21:16, 30 October 2018

Remote Support


If you have encountered an issue and contacted the Helpdesk or onsite technician/engineer, they may request that you download and run a small piece of software that will allow them to remotely control your computer. The software is called TeamViewer QuickSupport and it is an industry standard, secure connection tool that allows a technician the ability to remotely control certain aspects of your computer. To prevent unwanted access, you must give the technician the 9-digit number displayed in the remote tool before a connection can be made. You can also close the connection at anytime by simply closing the application. It is important to note, please do not leave sensitive information open while receiving support. This can include but isn't limited to banking websites, social media, excel or word documents, etc. The best course of action is to simply close all open applications before engaging remote assistance.

QuickSupportTool.png

The Remote QuickSupport Tool can be downloaded by clicking the link below.

  • For PCs
    • The file will be in a .exe format, ready to run from wherever it downloads to
    • For ease of use, drag the TeamViewerQS app to your Desktop
    • Open the TeamViewerQS app and read and accept the disclaimer
    • Relay the 9-digit number to the technician
  • For Macs
    • The file is in a ZIP format. Once downloaded, double-click the file
    • It will automatically add the QuickSupport Tool to whatever folder the ZIP file is located in
    • You can either launch the app from that folder, or you can drag it to your Desktop or another location
    • Open the QuickSupport Tool and read and accept the disclaimer
    • Relay the 9-digit number to the technician
  • QuickSupport is currently unavailable for mobile devices.


Download the Remote QuickSupport Tool