Difference between revisions of "Technology/HowTo/UserAccount"

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== <b>Password Issues</b> ==
 
== <b>Password Issues</b> ==
  
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*<b>Forgotten Password</b>
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==== <b>Forgotten Password</b> ====
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**Go to https://password.artacademy.edu
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*Go to https://portal.office.com
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**Click "Reset Password" under the sign in section
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*Click "Can't access your account?" under the username field
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**Type in your username and click "Continue"
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*Select "Work or School account" as your account type
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**You will then be prompted to answer your security questions
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*You will then be prompted for your username or email and a CAPTCHA
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***If you have forgotten your answers or answer them incorrectly too many times, you will be locked out
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**So long as you entered your phone number upon first logging into your account you should be redirected to the next step
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***If this happens, please contact the [mailto:helpdesk@artacademy.edu Helpdesk] or see the onsite technician on Tuesdays or Thursdays during Common Hour.
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**If you get a message stating password reset hasn't been set up, [https://artacademy.freshdesk.com/support/tickets/new open a help ticket]
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**Don't forget to fill in the CAPTCHA at the bottom
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*Verify your identity via MFA or phone
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**Click "Continue"
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*Choose a new password
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**If successful, you will then be able to go to the "Change Password" tab
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*Click "Finish"
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**Enter in a new password, confirm it, and press "Change Password"
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**The process can take up to a minute so please be patient
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==== <b>Password Change</b> ====
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**If successful, you will be greeted with two green bars indicating both your Active Directory and Azure/Office365 passwords have been changed
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*Go to https://aka.ms/mysecurityinfo
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*<b>Password Change</b>
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*Sign in using your username and password
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**Go to https://password.artacademy.edu
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*Click on the "Password" in the left-hand column
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**Sing in using your username and password
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*Type in your new password and confirm it
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**Click on the "Change Password" tab
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*Click "Submit"
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**Type in your old password
 
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**Type in your new password and confirm it
 
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**Click "Change Password"
 
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**The process can take up to a minute so please be patient
 
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**If successful, you will be greeted with two green bars indicating both your Active Directory and Azure/Office365 passwords have been changed
 

Latest revision as of 20:15, 25 October 2024

Password Issues

Forgotten Password

  • Go to https://portal.office.com
  • Click "Can't access your account?" under the username field
  • Select "Work or School account" as your account type
  • You will then be prompted for your username or email and a CAPTCHA
    • So long as you entered your phone number upon first logging into your account you should be redirected to the next step
    • If you get a message stating password reset hasn't been set up, open a help ticket
  • Verify your identity via MFA or phone
  • Choose a new password
  • Click "Finish"

Password Change

  • Go to https://aka.ms/mysecurityinfo
  • Sign in using your username and password
  • Click on the "Password" in the left-hand column
  • Type in your new password and confirm it
  • Click "Submit"
Retrieved from "https://help.artacademy.edu/index.php?title=Technology/HowTo/UserAccount&oldid=912"