Difference between revisions of "Technology/HowTo/UserAccount"
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| − | == <b>Password | + | == <b>Password Issues</b> == |
| − | + | ==== <b>Forgotten Password</b> ==== | |
| − | + | *Go to https://portal.office.com | |
| − | + | *Click "Can't access your account?" under the username field | |
| − | **You will then be prompted to | + | *Select "Work or School account" as your account type |
| − | **If | + | *You will then be prompted for your username or email and a CAPTCHA |
| − | *<b>Change | + | **So long as you entered your phone number upon first logging into your account you should be redirected to the next step |
| − | + | **If you get a message stating password reset hasn't been set up, [https://artacademy.freshdesk.com/support/tickets/new open a help ticket] | |
| − | * | + | *Verify your identity via MFA or phone |
| − | + | *Choose a new password | |
| − | + | *Click "Finish" | |
| − | + | ||
| − | + | ==== <b>Password Change</b> ==== | |
| − | + | *Go to https://aka.ms/mysecurityinfo | |
| − | + | *Sign in using your username and password | |
| + | *Click on the "Password" in the left-hand column | ||
| + | *Type in your new password and confirm it | ||
| + | *Click "Submit" | ||
Latest revision as of 20:15, 25 October 2024
Password Issues
Forgotten Password
- Go to https://portal.office.com
- Click "Can't access your account?" under the username field
- Select "Work or School account" as your account type
- You will then be prompted for your username or email and a CAPTCHA
- So long as you entered your phone number upon first logging into your account you should be redirected to the next step
- If you get a message stating password reset hasn't been set up, open a help ticket
- Verify your identity via MFA or phone
- Choose a new password
- Click "Finish"
Password Change
- Go to https://aka.ms/mysecurityinfo
- Sign in using your username and password
- Click on the "Password" in the left-hand column
- Type in your new password and confirm it
- Click "Submit"