Difference between revisions of "Technology/HowTo/UserAccount"

Latest revision as of 20:15, 25 October 2024

Go to https://portal.office.com
Click "Can't access your account?" under the username field
Select "Work or School account" as your account type
You will then be prompted for your username or email and a CAPTCHA
- So long as you entered your phone number upon first logging into your account you should be redirected to the next step
- If you get a message stating password reset hasn't been set up, open a help ticket
Verify your identity via MFA or phone
Choose a new password
Click "Finish"

@@ Line 1: / Line 1: @@
-== <b>Password Reset</b> ==
+== <b>Password Issues</b> ==
-*Forgotten Password
+==== <b>Forgotten Password</b> ====
-**Go to https://password.artacademy.edu
+*Go to https://portal.office.com
-**Click "Reset Password" under the sign in section
+*Click "Can't access your account?" under the username field
-**You will then be prompted to answer your security questions
+*Select "Work or School account" as your account type
-**If successful, you will be able to change your password.
+*You will then be prompted for your username or email and a CAPTCHA
-*Change Password
+**So long as you entered your phone number upon first logging into your account you should be redirected to the next step
-**Go to https://password.artacademy.edu
+**If you get a message stating password reset hasn't been set up, [https://artacademy.freshdesk.com/support/tickets/new open a help ticket]
+*Verify your identity via MFA or phone
+*Choose a new password
+*Click "Finish"
+==== <b>Password Change</b> ====
+*Go to https://aka.ms/mysecurityinfo
+*Sign in using your username and password
+*Click on the "Password" in the left-hand column
+*Type in your new password and confirm it
+*Click "Submit"