Technology/HowTo/UserAccount - Revision history

Admin at 20:15, 25 October 2024

2024-10-25T20:15:52Z

Admin at 20:30, 16 October 2018

2018-10-16T20:30:57Z

Admin at 20:29, 16 October 2018

2018-10-16T20:29:45Z

Admin at 20:12, 16 October 2018

2018-10-16T20:12:16Z

Admin at 20:10, 16 October 2018

2018-10-16T20:10:24Z

Admin: /* Password Reset */

2018-10-16T18:26:01Z

‎Password Reset

Admin at 15:45, 16 October 2018

2018-10-16T15:45:35Z

Admin at 15:44, 16 October 2018

2018-10-16T15:44:53Z

Admin at 15:37, 16 October 2018

2018-10-16T15:37:18Z

Admin at 15:34, 16 October 2018

2018-10-16T15:34:35Z

@@ Line 2: / Line 2: @@
 == <b>Password Issues</b> ==
-*<b>Forgotten Password</b>
+==== <b>Forgotten Password</b> ====
-**Go to https://password.artacademy.edu
+*Go to https://portal.office.com
-**Click "Reset Password" under the sign in section
+*Click "Can't access your account?" under the username field
-**Type in your username and click "Continue"
+*Select "Work or School account" as your account type
-**You will then be prompted to answer your security questions
+*You will then be prompted for your username or email and a CAPTCHA
-***If you have forgotten your answers or answer them incorrectly too many times, you will be locked out
+**So long as you entered your phone number upon first logging into your account you should be redirected to the next step
-***If this happens, please contact the [mailto:helpdesk@artacademy.edu Helpdesk] or see the onsite technician on Tuesdays or Thursdays during Common Hour.
+**If you get a message stating password reset hasn't been set up, [https://artacademy.freshdesk.com/support/tickets/new open a help ticket]
-**Don't forget to fill in the CAPTCHA at the bottom
+*Verify your identity via MFA or phone
-**Click "Continue"
+*Choose a new password
-**If successful, you will then be able to go to the "Change Password" tab
+*Click "Finish"
-**Enter in a new password, confirm it, and press "Change Password"
-**The process can take up to a minute so please be patient
+==== <b>Password Change</b> ====
-**If successful, you will be greeted with two green bars indicating both your Active Directory and Azure/Office365 passwords have been changed
+*Go to https://aka.ms/mysecurityinfo
-*<b>Password Change</b>
+*Sign in using your username and password
-**Go to https://password.artacademy.edu
+*Click on the "Password" in the left-hand column
-**Sing in using your username and password
+*Type in your new password and confirm it
-**Click on the "Change Password" tab
+*Click "Submit"

← Older revision		Revision as of 20:30, 16 October 2018
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−	~~{{DISPLAYTITLE:<span style="display:none"></span>}~~	+
	== <b>Password Issues</b> ==		== <b>Password Issues</b> ==

← Older revision		Revision as of 20:29, 16 October 2018
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−	{{DISPLAYTITLE:<span style="~~position~~: ~~absolute; clip: rect(1px 1px 1px 1px); clip: rect(1px, 1px, 1px, 1px);~~">~~{{FULLPAGENAME}}~~</span>}}	+	{{DISPLAYTITLE:<span style="display:none"></span>}
	== <b>Password Issues</b> ==		== <b>Password Issues</b> ==

← Older revision		Revision as of 20:12, 16 October 2018
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−		+	{{DISPLAYTITLE:<span style="position: absolute; clip: rect(1px 1px 1px 1px); clip: rect(1px, 1px, 1px, 1px);">{{FULLPAGENAME}}</span>}}
	== <b>Password Issues</b> ==		== <b>Password Issues</b> ==

@@ Line 8: / Line 8: @@
 **You will then be prompted to answer your security questions
 ***If you have forgotten your answers or answer them incorrectly too many times, you will be locked out
-***If this happens, please contact the Helpdesk or see the onsite technician on Tuesdays or Thursdays during Common Hour.
+***If this happens, please contact the [mailto:helpdesk@artacademy.edu Helpdesk] or see the onsite technician on Tuesdays or Thursdays during Common Hour.
 **Don't forget to fill in the CAPTCHA at the bottom
 **Click "Continue"

← Older revision		Revision as of 18:26, 16 October 2018
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−	== <b>Password ~~Reset~~</b> ==	+	== <b>Password Issues</b> ==

	*<b>Forgotten Password</b>		*<b>Forgotten Password</b>

@@ Line 7: / Line 7: @@
 **You will then be prompted to answer your security questions
 **If successful, you will be able to change your password.
 *Change Password
 **Go to https://password.artacademy.edu