MediaServices/FAQ - Revision history

Ian.hayes at 18:43, 29 August 2023

2023-08-29T18:43:14Z

Admin: /* Can I bring my own paper? */

2021-09-21T14:43:25Z

‎Can I bring my own paper?

Admin at 14:39, 21 September 2021

2021-09-21T14:39:28Z

Admin: /* How do I submit my files? */

2021-02-24T23:30:21Z

‎How do I submit my files?

Admin: /* How do I add more money to my Papercut Account? */

2021-02-24T23:30:04Z

‎How do I add more money to my Papercut Account?

Admin: /* Am I being charged for printing from my own computer? */

2021-02-24T23:29:41Z

‎Am I being charged for printing from my own computer?

Admin at 23:29, 24 February 2021

2021-02-24T23:29:22Z

Admin: /* What files types are accepted? */

2021-01-19T16:38:25Z

‎What files types are accepted?

Admin: /* Is there a limit to how long I check something out */

2021-01-19T16:37:55Z

‎Is there a limit to how long I check something out

Admin: /* What type of equipment is available to check out? */

2021-01-19T16:35:49Z

‎What type of equipment is available to check out?

@@ Line 33: / Line 33: @@
 === <sub><b>What are the Print Lab hours?</b> ===
 *Monday - Friday
-*9AM - 5PM
+*8AM - 4PM
 === <sub><b>Really?  Don't you take a lunch?</b> ===
-*Yes!  The Print Lab is closed between approximately 1PM - 2PM.  Since there's only one person running it, occasionally the door will be closed for other reasons as well.  Please be patient and considerate during this time.
+*Yes!  The Print Lab is closed between approximately 11:30AM - 12:30PM.  Since there's only one person running it, occasionally the door will be closed for other reasons as well.  Please be patient and considerate during this time.
 === <sub><b>How do I submit my files?</b> ===
 *You'll need to log in to Papercut at http://papercut.artacademy.edu using your school email address and password
@@ Line 65: / Line 65: @@
 === <sub><b>Is there a way to look at the progress of my print?</b> ===
-*Kind of.  You'll get a confirmation email when you submit your files.  Then you'll also receive an email when your prints are done and available for pickup.  But there's no current way to see where you are in the queue, but we're working on it!
+*Kind of.  You'll get a confirmation email when you submit your files.  Then you'll also receive an email when your prints are done and available for pickup.  But there's no current way to see where you are in the queue.
 === <sub><b>How do I pickup my print?</b> ===
-*It will be hanging on the wall outside the Print Lab
+*It will be hanging on the wall or laying on the table outside the Print Lab
 === <sub><b>I’m not seeing my print, what happened?</b> ===
 *Your print may have been the wrong size, maybe a low resolution, or some other problem.  Come stop by the print lab to find out what you need to do next.
@@ Line 87: / Line 87: @@
 === <sub><b>What are the Equipment Checkout hours?</b> ===
 *Monday - Friday
-*9AM - 5PM
+*8AM - 4PM
 === <sub><b>How do I check out equipment</b> ===
 *You can check equipment status by going to http://mediaservices.artacademy.edu
-*Simply come in to Equipment Checkout and fill out a checkout form with the Sarah.
+*Simply come in to Equipment Checkout and fill out a checkout form with the Ian.
 *Always check the equipment before you leave to make sure nothing is broken and you don't get charged for it.
@@ Line 102: / Line 102: @@
 === <sub><b>What type of equipment is available to check out?</b> ===
-*There is a variety of equipment available for checkout.  Please keep in mind, some of the equipment is only available to specific, higher level students who are enrolled in specific classes.  For questions about availability, either check http://mediaservices.artacademy.edu or swing by Media Services and ask Sarah.
+*There is a variety of equipment available for checkout.  Please keep in mind, some of the equipment is only available to specific, higher level students who are enrolled in specific classes.  For questions about availability, either check http://mediaservices.artacademy.edu or swing by Media Services and ask Ian.
 **Digital Cameras
 **Film Cameras
@@ Line 117: / Line 117: @@
 === <sub><b>Is there a limit to how long I check something out</b> ===
 *It all depends on what you're checking out.  For instance, digital cameras are in high demand, so you're only able to check those out for a few days.  But we have an abundance of drawing tablets, so you can check those out for a whole semester potentially.
-*For more information on how long you can check something out, just visit Sarah in Media Services for more information.
+*For more information on how long you can check something out, just visit Ian in Media Services for more information.

@@ Line 53: / Line 53: @@
 *We recommend 300 dpi for the best quality.
 === <sub><b>Can I bring my own paper?</b> ===
-*It depends.  If the paper is inkjet compatible then there is a good chance we can.  If the paper is just some atypical or strange paper you'd like to print on, it's unlikely we can successfully print on it.  Some examples of recommended paper manufacturers are:
+*It depends.  We have inkjet printers, so whatever you bring first has to be compatible with that type of printer.  However, if the paper is just some atypical or strange paper you'd like to print on, it's unlikely we can successfully print on it.  Some examples of recommended paper manufacturers are:
 ** [https://epson.com/professional-imaging-media?pg=1#sn Epson Professional Media]
 ** [https://www.canson-infinity.com/ Canson-Infinity]
@@ Line 62: / Line 62: @@
 *You can find all those and other supported papers at [https://www.bhphotovideo.com/c/buy/printer-paper/ci/29712/N/3713912348 B&H Photo], which is a great resource for artists technology and materials.
 === <sub><b>Is there a way to look at the progress of my print?</b> ===

@@ Line 53: / Line 53: @@
 *We recommend 300 dpi for the best quality.
 === <sub><b>Can I bring my own paper?</b> ===
-*It depends.  If the paper is inkjet compatible then there is a good chance we can.  If the paper is just some atypical or strange paper you'd like to print on, it's unlikely we can successfully print on it.
+*It depends.  If the paper is inkjet compatible then there is a good chance we can.  If the paper is just some atypical or strange paper you'd like to print on, it's unlikely we can successfully print on it.  Some examples of recommended paper manufacturers are:
 === <sub><b>Is there a way to look at the progress of my print?</b> ===
 *Kind of.  You'll get a confirmation email when you submit your files.  Then you'll also receive an email when your prints are done and available for pickup.  But there's no current way to see where you are in the queue, but we're working on it!

@@ Line 37: / Line 37: @@
 *Yes!  The Print Lab is closed between approximately 1PM - 2PM.  Since there's only one person running it, occasionally the door will be closed for other reasons as well.  Please be patient and considerate during this time.
 === <sub><b>How do I submit my files?</b> ===
-*You'll need to log in to Papercut at https://papercut.artacademy.edu/User using your school email address and password
+*You'll need to log in to Papercut at http://papercut.artacademy.edu using your school email address and password
 *Once logged in, look in the left-hand column for the "Submit Job to Media Services" link.
 *That will open a new browser window/tab with the form you'll need to fill out to submit your file(s).

@@ Line 19: / Line 19: @@
 === <sub><b>How do I add more money to my Papercut Account?</b> ===
-* Again, log in to [https://papercut.artacademy.edu Papercut] and click the "Add More Credit" link on the left column to add more money.
+* Again, log in to [http://papercut.artacademy.edu Papercut] and click the "Add More Credit" link on the left column to add more money.
 * <b><u>ONLY ADD AS MUCH AS YOU NEED!  THERE ARE NO REFUNDS!</u></b>  According to School Administration, any money added to Papercut is non-refundable.
 === <sub><b>Hey, I can't print anything!</b> ===
 * Here's a few things you can check if you can't print:

@@ Line 15: / Line 15: @@
 ** When prompted for a username and password, be sure to check the "Remember This Password" for future use.
 === <sub><b>Am I being charged for printing from my own computer?</b> ===
-* Yes, you are.  It's a good idea to login to [https://papercut.artacademy.edu Papercut] every now and then to make sure you have enough money in your account.
+* Yes, you are.  It's a good idea to login to [http://papercut.artacademy.edu Papercut] every now and then to make sure you have enough money in your account.
 * You should also receive an email indicating you are getting low on funds in your Papercut account.

@@ Line 11: / Line 11: @@
 === <sub><b>How do I go about using these printers?</b> ===
 * You can log in to any lab computer and use them for printing
-* If you have your own computer and want to use the lab printers, you can use the directions located [https://www.papercut.com/support/resources/manuals/mobility-print/mobility-print-devices/topics/en/client-setup.html here] to add the printers to your computer.
+* If you have your own computer and want to use the lab printers, you can use the directions located [http://aacprint.artacademy.edu:9163/setup here] to add the printers to your computer.
 ** Keep in mind, you'll need your network login information (same as your email) to properly print to the lab printers
 ** When prompted for a username and password, be sure to check the "Remember This Password" for future use.

@@ Line 47: / Line 47: @@
 **TIFF
 **JPG
-*If your file is not flattened, any custom or special fonts you may have used will not render properly.  To learn how to flatten your file properly, see the [https://help.artacademy.edu/index.php/How_to_Format_Your_Files "How-To"] section.  In addition, anything other than these file types will be marked with a yellow dot.
+*If your file is not flattened, any custom or special fonts you may have used will not render properly.  To learn how to flatten your file properly, see the [https://help.artacademy.edu/index.php/MediaServices/How-To/How_to_Format_Your_Files "How-To"] section.  In addition, anything other than these file types will be marked with a yellow dot.
 === <sub><b>What resolution should I have for my files?</b> ===
 *We recommend 300 dpi for the best quality.