https://help.artacademy.edu/api.php?action=feedcontributions&feedformat=atom&user=AdminHelp - User contributions [en]2026-06-04T19:59:41ZUser contributionsMediaWiki 1.31.1https://help.artacademy.edu/index.php?title=MediaServices/Printing&diff=944MediaServices/Printing2026-05-01T20:51:00Z<p>Admin: /* PaperCut Account Portal */</p>
<hr />
<div>== Printing ==<br />
<p><b>Media Services hours or operation are Monday - Friday 8:00AM - 4:00PM.</b><br />
<br><br />
<br><br />
<b>Media Services is not open on Saturday and Sunday. No print jobs will be processed over the weekend so plan accordingly and use proper time management skills.</b><br />
<br><br />
<br><br />
<b>If you need a print for a class on Monday at 8:30AM, be sure to submit your print to media services the Friday prior to ensure your print will be ready on time.</b></p><br />
<br />
== PaperCut Account Portal ==<br />
<br />
<p>The school uses a service called PaperCut that allows us to managed and track printing throughout the school. Every student is supplied with $30 in free credits at the beginning of every semester. If all of those credits are consumed in one semester, students must add credits themselves via their PaperCut account portal. PaperCut also offers software that allows students and faculty the ability to add the various computer lab laser printers to their own device, be it a PC or Mac, Android or iOS device, or even Chromebooks. The PaperCut account portal is also the best way to submit files to Media Services for fine art or large format printing. See below for information about all of these services.</p><br />
<br />
<p>You can access your PaperCut account by logging into [https://papercut.artacademy.edu papercut.artacademy.edu] using your school email address and password or click on the "Sign in with Microsoft" button and use your school account. From there, you can check your account balance, or use the options on the left-hand column to:</p><br />
<ul><br />
<li>Check the cost of printing in the computer labs</li><br />
<li>Transfer available credits to other users</li><br />
<li>View your transaction history</li><br />
<li>View your print history</li><br />
<li>Add credits to your account</li><br />
<li>Submit files to Media Services</li><br />
<li>Add the computer lab laser printers to your own device.</li><br />
</ul><br />
Speaking of adding the printers to your own device, you can also quickly accomplish this by simply navigating to the [http://aacprint:9163/setup Mobility Print Install Page] to get started.<br />
<br><br />
<br><br />
Watch the video below for a walk through on your PaperCut account.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/GSu2iGwToR0</youtube><br />
<br><br />
<br><br />
<br />
== Fine Art and Large Format ==<br />
<br />
Media Services has the ability to print on larger format, professional Epson printers compared to the standard laser printers found in the various computer labs at the school.<br />
<br><br />
<br><br />
You can download a digital copy of the Media Services printing guidebook [https://help.artacademy.edu/images/3/3f/Media_Services_Guidebook_Spring_2025.pdf here]<br />
<br />
<h3>Print Submission</h3><br />
<ul><br />
<li>Log in to PaperCut and find the "Submit Print Job to Media Services" option in the left-hand column.</li><br />
<ul><br />
<li>You can also click [https://form.jotform.com/200276212080037 here] to access that form.</li><br />
</ul><br />
<li>This will open a new tab/window with a form you'll need to fill out with some details about how you want your file(s) printed.</li><br />
<li>After you've submitted your files via this form, you'll be created with a confirmation page and an email will be sent to your AAC email account.</li><br />
</ul><br />
<br><br />
You can have your files printed on a variety of paper types. To see what these papers look like in person, there are examples hanging outside the Media Services room.<br />
<br />
<h3>Paper Types</h3><br />
<p><br />
<dl><br />
<dt>Matte</dt><br />
<dd>Flat, no shine or shimmer at all, similar to nice drawing paper.</dd><br />
<dt>Semimatte</dt><br />
<dd>Subtle shine, similar to poster material.</dd><br />
<dt>Luster</dt><br />
<dd>Moderate shine, with a subtle, silvery quality. Great for color photos!</dd><br />
<dt>Glossy</dt><br />
<dd>Very shiny, high gloss. Also good for color photos.</dd><br />
<dt>Canvas</dt><br />
<dd>Coated canvas material, very durable but also very textured.</dd><br />
</dl><br />
</p><br />
<h3>Cost</h3><br />
<p><br />
<p>All paper types except canvas have the same cost associated with them.</p><br />
<ul><br />
<li>Matte, Semimatte, Luster, Glossy</li><br />
<ul><br />
<li>$0.25 a linear inch.</li><br />
</ul><br />
<li>Canvas</li><br />
<ul><br />
<li>$0.50 a linear inch.</li><br />
</ul><br />
<li>Some examples of standard paper sizes and costs:</li><br />
<ul><br />
<li>8" x 10" = $2.00</li><br />
<li>8.5" x 11" = $2.25</li><br />
<li>11" x 17" = $2.75</li><br />
<li>17" x 22" = $4.25</li><br />
<li>24"x36" = $6.00</li><br />
</ul><br />
<li>Prints are charged by length, so you can save money by combining multiple images into one wide image on whatever software you’re working in. The goal is to achieve the shortest length possible by placing the longest edge of your images widthwise and not exceeding the maximum width of 44”. For example, an 8” x 10” image on standard paper printed by its longest edge (10”) would be $2.50, as opposed to printing it by its shortest edge (8”) for $2.00. If you were to combine two 8” x 10” images into one 8” x 20” image within the 44” width bounds, then you’ll be charged $2.00 for one print of two images instead of $4.00 for two separate prints.</li><br />
</ul><br />
</p><br />
<h3>Print completion Time</h3><br />
<ul><br />
<li>Please allow 24-hours for printing.</li><br />
<li>Print jobs are not guaranteed to be finished the day you submit them.</li><br />
<li>Before you submit your files, please take the time to look over the "How to Format Your Files" section of the help website [[MediaServices/How-To/How-to-Format-Your-Files|here]].</li><br />
</ul><br />
<h3>How will I know when my prints are ready?</h3><br />
<ul><br />
<li>After Media Services has printed off your work, they will charge your PaperCut account.</li><br />
<li>When your PaperCut account is charged you will be notified via your AAC email. This indicates that your print is ready for pickup.</li><br />
<li>The print will be either hanging in the hallway or sitting on the table outside media services.</li><br />
</ul></div>Adminhttps://help.artacademy.edu/index.php?title=MediaServices/Printing&diff=943MediaServices/Printing2026-05-01T20:50:44Z<p>Admin: /* PaperCut Account Portal */</p>
<hr />
<div>== Printing ==<br />
<p><b>Media Services hours or operation are Monday - Friday 8:00AM - 4:00PM.</b><br />
<br><br />
<br><br />
<b>Media Services is not open on Saturday and Sunday. No print jobs will be processed over the weekend so plan accordingly and use proper time management skills.</b><br />
<br><br />
<br><br />
<b>If you need a print for a class on Monday at 8:30AM, be sure to submit your print to media services the Friday prior to ensure your print will be ready on time.</b></p><br />
<br />
== PaperCut Account Portal ==<br />
<br />
<p>The school uses a service called PaperCut that allows us to managed and track printing throughout the school. Every student is supplied with $30 in free credits at the beginning of every semester. If all of those credits are consumed in one semester, students must add credits themselves via their PaperCut account portal. PaperCut also offers software that allows students and faculty the ability to add the various computer lab laser printers to their own device, be it a PC or Mac, Android or iOS device, or even Chromebooks. The PaperCut account portal is also the best way to submit files to Media Services for fine art or large format printing. See below for information about all of these services.</p><br />
<br />
<p>You can access your PaperCut account by logging into [https://papercut.artacademy.edu papercut.artacademy.edu] using your school email address and password or click on the "Sign in with Microsoft" button and use your school account. From there, you can check your account balance, or use the options on the left-hand column to:</p><br />
<ul><br />
<li>Check the cost of printing in the computer labs</li><br />
<li>Transfer available credits to other users</li><br />
<li>View your transaction history</li><br />
<li>View your print history</li><br />
<li>Add credits to your account</li><br />
<li>Submit files to Media Services</li><br />
<li>Add the computer lab laser printers to your own device.</li><br />
</ul><br />
Speaking of adding the printers to your own device, you can also quickly accomplish this by simply navigating to [http://aacprint:9163/setup Mobility Print Install Page] to get started.<br />
<br><br />
<br><br />
Watch the video below for a walk through on your PaperCut account.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/GSu2iGwToR0</youtube><br />
<br><br />
<br><br />
<br />
== Fine Art and Large Format ==<br />
<br />
Media Services has the ability to print on larger format, professional Epson printers compared to the standard laser printers found in the various computer labs at the school.<br />
<br><br />
<br><br />
You can download a digital copy of the Media Services printing guidebook [https://help.artacademy.edu/images/3/3f/Media_Services_Guidebook_Spring_2025.pdf here]<br />
<br />
<h3>Print Submission</h3><br />
<ul><br />
<li>Log in to PaperCut and find the "Submit Print Job to Media Services" option in the left-hand column.</li><br />
<ul><br />
<li>You can also click [https://form.jotform.com/200276212080037 here] to access that form.</li><br />
</ul><br />
<li>This will open a new tab/window with a form you'll need to fill out with some details about how you want your file(s) printed.</li><br />
<li>After you've submitted your files via this form, you'll be created with a confirmation page and an email will be sent to your AAC email account.</li><br />
</ul><br />
<br><br />
You can have your files printed on a variety of paper types. To see what these papers look like in person, there are examples hanging outside the Media Services room.<br />
<br />
<h3>Paper Types</h3><br />
<p><br />
<dl><br />
<dt>Matte</dt><br />
<dd>Flat, no shine or shimmer at all, similar to nice drawing paper.</dd><br />
<dt>Semimatte</dt><br />
<dd>Subtle shine, similar to poster material.</dd><br />
<dt>Luster</dt><br />
<dd>Moderate shine, with a subtle, silvery quality. Great for color photos!</dd><br />
<dt>Glossy</dt><br />
<dd>Very shiny, high gloss. Also good for color photos.</dd><br />
<dt>Canvas</dt><br />
<dd>Coated canvas material, very durable but also very textured.</dd><br />
</dl><br />
</p><br />
<h3>Cost</h3><br />
<p><br />
<p>All paper types except canvas have the same cost associated with them.</p><br />
<ul><br />
<li>Matte, Semimatte, Luster, Glossy</li><br />
<ul><br />
<li>$0.25 a linear inch.</li><br />
</ul><br />
<li>Canvas</li><br />
<ul><br />
<li>$0.50 a linear inch.</li><br />
</ul><br />
<li>Some examples of standard paper sizes and costs:</li><br />
<ul><br />
<li>8" x 10" = $2.00</li><br />
<li>8.5" x 11" = $2.25</li><br />
<li>11" x 17" = $2.75</li><br />
<li>17" x 22" = $4.25</li><br />
<li>24"x36" = $6.00</li><br />
</ul><br />
<li>Prints are charged by length, so you can save money by combining multiple images into one wide image on whatever software you’re working in. The goal is to achieve the shortest length possible by placing the longest edge of your images widthwise and not exceeding the maximum width of 44”. For example, an 8” x 10” image on standard paper printed by its longest edge (10”) would be $2.50, as opposed to printing it by its shortest edge (8”) for $2.00. If you were to combine two 8” x 10” images into one 8” x 20” image within the 44” width bounds, then you’ll be charged $2.00 for one print of two images instead of $4.00 for two separate prints.</li><br />
</ul><br />
</p><br />
<h3>Print completion Time</h3><br />
<ul><br />
<li>Please allow 24-hours for printing.</li><br />
<li>Print jobs are not guaranteed to be finished the day you submit them.</li><br />
<li>Before you submit your files, please take the time to look over the "How to Format Your Files" section of the help website [[MediaServices/How-To/How-to-Format-Your-Files|here]].</li><br />
</ul><br />
<h3>How will I know when my prints are ready?</h3><br />
<ul><br />
<li>After Media Services has printed off your work, they will charge your PaperCut account.</li><br />
<li>When your PaperCut account is charged you will be notified via your AAC email. This indicates that your print is ready for pickup.</li><br />
<li>The print will be either hanging in the hallway or sitting on the table outside media services.</li><br />
</ul></div>Adminhttps://help.artacademy.edu/index.php?title=MediaServices/Printing&diff=942MediaServices/Printing2026-05-01T20:47:09Z<p>Admin: /* PaperCut Account Portal */</p>
<hr />
<div>== Printing ==<br />
<p><b>Media Services hours or operation are Monday - Friday 8:00AM - 4:00PM.</b><br />
<br><br />
<br><br />
<b>Media Services is not open on Saturday and Sunday. No print jobs will be processed over the weekend so plan accordingly and use proper time management skills.</b><br />
<br><br />
<br><br />
<b>If you need a print for a class on Monday at 8:30AM, be sure to submit your print to media services the Friday prior to ensure your print will be ready on time.</b></p><br />
<br />
== PaperCut Account Portal ==<br />
<br />
<p>The school uses a service called PaperCut that allows us to managed and track printing throughout the school. Every student is supplied with $30 in free credits at the beginning of every semester. If all of those credits are consumed in one semester, students must add credits themselves via their PaperCut account portal. PaperCut also offers software that allows students and faculty the ability to add the various computer lab laser printers to their own device, be it a PC or Mac, Android or iOS device, or even Chromebooks. The PaperCut account portal is also the best way to submit files to Media Services for fine art or large format printing. See below for information about all of these services.</p><br />
<br />
<p>You can access your PaperCut account by logging into [https://papercut.artacademy.edu papercut.artacademy.edu] using your school email address and password or click on the "Sign in with Microsoft" button and use your school account. From there, you can check your account balance, or use the options on the left-hand column to:</p><br />
<ul><br />
<li>Check the cost of printing in the computer labs</li><br />
<li>Transfer available credits to other users</li><br />
<li>View your transaction history</li><br />
<li>View your print history</li><br />
<li>Add credits to your account</li><br />
<li>Submit files to Media Services</li><br />
<li>Add the computer lab laser printers to your own device.</li><br />
</ul><br />
Speaking of adding the printers to your own device, you can also quickly accomplish this by simply navigating to [http://papercut.artacademy.edu:9163/setup https://papercut.artacademy.edu:9163/setup] to get started.<br />
<br><br />
<br><br />
Watch the video below for a walk through on your PaperCut account.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/GSu2iGwToR0</youtube><br />
<br><br />
<br><br />
<br />
== Fine Art and Large Format ==<br />
<br />
Media Services has the ability to print on larger format, professional Epson printers compared to the standard laser printers found in the various computer labs at the school.<br />
<br><br />
<br><br />
You can download a digital copy of the Media Services printing guidebook [https://help.artacademy.edu/images/3/3f/Media_Services_Guidebook_Spring_2025.pdf here]<br />
<br />
<h3>Print Submission</h3><br />
<ul><br />
<li>Log in to PaperCut and find the "Submit Print Job to Media Services" option in the left-hand column.</li><br />
<ul><br />
<li>You can also click [https://form.jotform.com/200276212080037 here] to access that form.</li><br />
</ul><br />
<li>This will open a new tab/window with a form you'll need to fill out with some details about how you want your file(s) printed.</li><br />
<li>After you've submitted your files via this form, you'll be created with a confirmation page and an email will be sent to your AAC email account.</li><br />
</ul><br />
<br><br />
You can have your files printed on a variety of paper types. To see what these papers look like in person, there are examples hanging outside the Media Services room.<br />
<br />
<h3>Paper Types</h3><br />
<p><br />
<dl><br />
<dt>Matte</dt><br />
<dd>Flat, no shine or shimmer at all, similar to nice drawing paper.</dd><br />
<dt>Semimatte</dt><br />
<dd>Subtle shine, similar to poster material.</dd><br />
<dt>Luster</dt><br />
<dd>Moderate shine, with a subtle, silvery quality. Great for color photos!</dd><br />
<dt>Glossy</dt><br />
<dd>Very shiny, high gloss. Also good for color photos.</dd><br />
<dt>Canvas</dt><br />
<dd>Coated canvas material, very durable but also very textured.</dd><br />
</dl><br />
</p><br />
<h3>Cost</h3><br />
<p><br />
<p>All paper types except canvas have the same cost associated with them.</p><br />
<ul><br />
<li>Matte, Semimatte, Luster, Glossy</li><br />
<ul><br />
<li>$0.25 a linear inch.</li><br />
</ul><br />
<li>Canvas</li><br />
<ul><br />
<li>$0.50 a linear inch.</li><br />
</ul><br />
<li>Some examples of standard paper sizes and costs:</li><br />
<ul><br />
<li>8" x 10" = $2.00</li><br />
<li>8.5" x 11" = $2.25</li><br />
<li>11" x 17" = $2.75</li><br />
<li>17" x 22" = $4.25</li><br />
<li>24"x36" = $6.00</li><br />
</ul><br />
<li>Prints are charged by length, so you can save money by combining multiple images into one wide image on whatever software you’re working in. The goal is to achieve the shortest length possible by placing the longest edge of your images widthwise and not exceeding the maximum width of 44”. For example, an 8” x 10” image on standard paper printed by its longest edge (10”) would be $2.50, as opposed to printing it by its shortest edge (8”) for $2.00. If you were to combine two 8” x 10” images into one 8” x 20” image within the 44” width bounds, then you’ll be charged $2.00 for one print of two images instead of $4.00 for two separate prints.</li><br />
</ul><br />
</p><br />
<h3>Print completion Time</h3><br />
<ul><br />
<li>Please allow 24-hours for printing.</li><br />
<li>Print jobs are not guaranteed to be finished the day you submit them.</li><br />
<li>Before you submit your files, please take the time to look over the "How to Format Your Files" section of the help website [[MediaServices/How-To/How-to-Format-Your-Files|here]].</li><br />
</ul><br />
<h3>How will I know when my prints are ready?</h3><br />
<ul><br />
<li>After Media Services has printed off your work, they will charge your PaperCut account.</li><br />
<li>When your PaperCut account is charged you will be notified via your AAC email. This indicates that your print is ready for pickup.</li><br />
<li>The print will be either hanging in the hallway or sitting on the table outside media services.</li><br />
</ul></div>Adminhttps://help.artacademy.edu/index.php?title=MediaServices/Printing&diff=941MediaServices/Printing2026-05-01T20:45:55Z<p>Admin: /* PaperCut Account Portal */</p>
<hr />
<div>== Printing ==<br />
<p><b>Media Services hours or operation are Monday - Friday 8:00AM - 4:00PM.</b><br />
<br><br />
<br><br />
<b>Media Services is not open on Saturday and Sunday. No print jobs will be processed over the weekend so plan accordingly and use proper time management skills.</b><br />
<br><br />
<br><br />
<b>If you need a print for a class on Monday at 8:30AM, be sure to submit your print to media services the Friday prior to ensure your print will be ready on time.</b></p><br />
<br />
== PaperCut Account Portal ==<br />
<br />
<p>The school uses a service called PaperCut that allows us to managed and track printing throughout the school. Every student is supplied with $30 in free credits at the beginning of every semester. If all of those credits are consumed in one semester, students must add credits themselves via their PaperCut account portal. PaperCut also offers software that allows students and faculty the ability to add the various computer lab laser printers to their own device, be it a PC or Mac, Android or iOS device, or even Chromebooks. The PaperCut account portal is also the best way to submit files to Media Services for fine art or large format printing. See below for information about all of these services.</p><br />
<br />
<p>You can access your PaperCut account by logging into [https://papercut.artacademy.edu papercut.artacademy.edu] using your school email address and password or click on the "Sign in with Microsoft" button and use your school account. From there, you can check your account balance, or use the options on the left-hand column to:</p><br />
<ul><br />
<li>Check the cost of printing in the computer labs</li><br />
<li>Transfer available credits to other users</li><br />
<li>View your transaction history</li><br />
<li>View your print history</li><br />
<li>Add credits to your account</li><br />
<li>Submit files to Media Services</li><br />
<li>Add the computer lab laser printers to your own device.</li><br />
</ul><br />
Speaking of adding the printers to your own device, you can also quickly accomplish this by simply navigating to [http://aacprint.artacademy.edu:9163/setup http://aacprint.artacademy.edu:9163/setup] to get started.<br />
<br><br />
<br><br />
Watch the video below for a walk through on your PaperCut account.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/GSu2iGwToR0</youtube><br />
<br><br />
<br><br />
<br />
== Fine Art and Large Format ==<br />
<br />
Media Services has the ability to print on larger format, professional Epson printers compared to the standard laser printers found in the various computer labs at the school.<br />
<br><br />
<br><br />
You can download a digital copy of the Media Services printing guidebook [https://help.artacademy.edu/images/3/3f/Media_Services_Guidebook_Spring_2025.pdf here]<br />
<br />
<h3>Print Submission</h3><br />
<ul><br />
<li>Log in to PaperCut and find the "Submit Print Job to Media Services" option in the left-hand column.</li><br />
<ul><br />
<li>You can also click [https://form.jotform.com/200276212080037 here] to access that form.</li><br />
</ul><br />
<li>This will open a new tab/window with a form you'll need to fill out with some details about how you want your file(s) printed.</li><br />
<li>After you've submitted your files via this form, you'll be created with a confirmation page and an email will be sent to your AAC email account.</li><br />
</ul><br />
<br><br />
You can have your files printed on a variety of paper types. To see what these papers look like in person, there are examples hanging outside the Media Services room.<br />
<br />
<h3>Paper Types</h3><br />
<p><br />
<dl><br />
<dt>Matte</dt><br />
<dd>Flat, no shine or shimmer at all, similar to nice drawing paper.</dd><br />
<dt>Semimatte</dt><br />
<dd>Subtle shine, similar to poster material.</dd><br />
<dt>Luster</dt><br />
<dd>Moderate shine, with a subtle, silvery quality. Great for color photos!</dd><br />
<dt>Glossy</dt><br />
<dd>Very shiny, high gloss. Also good for color photos.</dd><br />
<dt>Canvas</dt><br />
<dd>Coated canvas material, very durable but also very textured.</dd><br />
</dl><br />
</p><br />
<h3>Cost</h3><br />
<p><br />
<p>All paper types except canvas have the same cost associated with them.</p><br />
<ul><br />
<li>Matte, Semimatte, Luster, Glossy</li><br />
<ul><br />
<li>$0.25 a linear inch.</li><br />
</ul><br />
<li>Canvas</li><br />
<ul><br />
<li>$0.50 a linear inch.</li><br />
</ul><br />
<li>Some examples of standard paper sizes and costs:</li><br />
<ul><br />
<li>8" x 10" = $2.00</li><br />
<li>8.5" x 11" = $2.25</li><br />
<li>11" x 17" = $2.75</li><br />
<li>17" x 22" = $4.25</li><br />
<li>24"x36" = $6.00</li><br />
</ul><br />
<li>Prints are charged by length, so you can save money by combining multiple images into one wide image on whatever software you’re working in. The goal is to achieve the shortest length possible by placing the longest edge of your images widthwise and not exceeding the maximum width of 44”. For example, an 8” x 10” image on standard paper printed by its longest edge (10”) would be $2.50, as opposed to printing it by its shortest edge (8”) for $2.00. If you were to combine two 8” x 10” images into one 8” x 20” image within the 44” width bounds, then you’ll be charged $2.00 for one print of two images instead of $4.00 for two separate prints.</li><br />
</ul><br />
</p><br />
<h3>Print completion Time</h3><br />
<ul><br />
<li>Please allow 24-hours for printing.</li><br />
<li>Print jobs are not guaranteed to be finished the day you submit them.</li><br />
<li>Before you submit your files, please take the time to look over the "How to Format Your Files" section of the help website [[MediaServices/How-To/How-to-Format-Your-Files|here]].</li><br />
</ul><br />
<h3>How will I know when my prints are ready?</h3><br />
<ul><br />
<li>After Media Services has printed off your work, they will charge your PaperCut account.</li><br />
<li>When your PaperCut account is charged you will be notified via your AAC email. This indicates that your print is ready for pickup.</li><br />
<li>The print will be either hanging in the hallway or sitting on the table outside media services.</li><br />
</ul></div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=940Technology/FAQ2026-03-27T15:17:57Z<p>Admin: /* For Apple Laptops */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<h6>If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most.</h6><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition for video and sound design or music creation, these applications have higher recommended specs.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>ARM-based Apple Silicon processor</li><br />
<li>macOS 14 (Sonoma) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space [1]</li><br />
<li>1024x768 display</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>ARM-based Apple Silicon processor</li><br />
<li>Latest OS release (currently macOS 26)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space [1]</li><br />
<li>1280x800 or higher display</li><br />
</ul><br />
</ul><br />
[1] Hard drive space can be augmented with external drives or cloud storage, but external drives can become lost or damaged. Cloud storage is a nice flexible option but can come with additional costs. The Art Academy does supply OneDrive storage with a 100GB capacity for your use while you are an enrolled student.<br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space [1]</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space [1]</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
[1] Hard drive space can be augmented with external drives or cloud storage, but external drives can become lost or damaged. Cloud storage is a nice flexible option but can come with additional costs. The Art Academy does supply OneDrive storage with a 100GB capacity for your use while you are an enrolled student.<br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=939Technology/FAQ2026-03-27T15:15:30Z<p>Admin: /* For Windows Devices */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<h6>If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most.</h6><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition for video and sound design or music creation, these applications have higher recommended specs.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 14 (Sonoma) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space [1]</li><br />
<li>1024x768 display</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>ARM-based Apple Silicon processor</li><br />
<li>Latest OS release (currently macOS 26)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space [1]</li><br />
<li>1280x800 or higher display</li><br />
</ul><br />
</ul><br />
[1] Hard drive space can be augmented with external drives or cloud storage, but external drives can become lost or damaged. Cloud storage is a nice flexible option but can come with additional costs. The Art Academy does supply OneDrive storage with a 100GB capacity for your use while you are an enrolled student.<br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space [1]</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space [1]</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
[1] Hard drive space can be augmented with external drives or cloud storage, but external drives can become lost or damaged. Cloud storage is a nice flexible option but can come with additional costs. The Art Academy does supply OneDrive storage with a 100GB capacity for your use while you are an enrolled student.<br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=938Technology/FAQ2026-03-27T15:14:59Z<p>Admin: /* For Apple Laptops */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<h6>If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most.</h6><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition for video and sound design or music creation, these applications have higher recommended specs.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 14 (Sonoma) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space [1]</li><br />
<li>1024x768 display</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>ARM-based Apple Silicon processor</li><br />
<li>Latest OS release (currently macOS 26)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space [1]</li><br />
<li>1280x800 or higher display</li><br />
</ul><br />
</ul><br />
[1] Hard drive space can be augmented with external drives or cloud storage, but external drives can become lost or damaged. Cloud storage is a nice flexible option but can come with additional costs. The Art Academy does supply OneDrive storage with a 100GB capacity for your use while you are an enrolled student.<br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=937Technology/FAQ2026-03-27T15:03:57Z<p>Admin: /* If I want to bring my own laptop to school, what are the requirements? */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<h6>If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most.</h6><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition for video and sound design or music creation, these applications have higher recommended specs.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=936Technology/FAQ2026-03-27T15:02:33Z<p>Admin: /* If I want to bring my own laptop to school, what are the requirements? */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<h6>If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most.</h6><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition which have higher recommended specs for those applications.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=935Technology/FAQ2026-03-27T15:02:14Z<p>Admin: /* If I want to bring my own laptop to school, what are the requirements? */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br><br />
<h6>If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most.</h6><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition which have higher recommended specs for those applications.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=934Technology/FAQ2026-03-27T14:59:24Z<p>Admin: /* If I want to bring my own laptop to school, what are the requirements? */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br><br />
<b>If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most.</b> <br><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition which have higher recommended specs for those applications.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=933Technology/FAQ2026-03-27T14:58:48Z<p>Admin: /* If I want to bring my own laptop to school, what are the requirements? */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br><br />
If you have questions, we recommend checking out the recommended specs for the Adobe applications you will be using the most. <br><br>Most students will use Photoshop, InDesign, and Illustrator during their time here. <br>Some students will use AfterEffects or Audition which have higher recommended specs for those applications.<br />
<br />
The minimum and recommended technical specifications can be found per application [https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html here].<br />
<br><br />
<br>https://helpx.adobe.com/download-install/apps/system-requirements/creative-cloud-requirements.html<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=932Technology/FAQ2026-03-27T14:53:22Z<p>Admin: /* For Windows Devices */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor</il><br />
<li>Windows 11 v24H2 or later</li><br />
<li>16 GB of RAM or more if working in high def video</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>2GB of GPU memory or 4 GB of GPU memory for 4k displays and greater </li><br />
<li>For Windows on ARM: 4 GB of GPU memory</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Main_Page&diff=931Main Page2025-09-09T17:56:18Z<p>Admin: </p>
<hr />
<div>= <b>Welcome, we're here to help!</b> =<br />
{| class="wikitable" style="background: white;"<br />
| Use the links below to access information on the various technology options and services the AAC offers. Included are videos and additional links to training for these technologies.<br />
<br><br />
== <b>For Students</b> ==<br />
You can review the IT orientation information anytime by using the link below:<br />
<br><br />
<br><br />
<font size="+1">[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Students Technology Orientation For Students]</font><br />
<br><br />
<br><br />
<font size="+1">[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café Guides]</font><br />
<br><br />
<br><br />
<br />
== <b>For Faculty and Staff</b> ==<br />
<font size="+1">[https://user.codetwo.com Edit signature details]</font><br />
<br><br />
<br><br />
<font size="+1">[https://help.artacademy.edu/index.php/File:AAC_DIRECTORY.pdf Phone and Email Directory]</font><br />
<br><br />
<br><br />
<font size="+1">Staff and Faculty can review remote learning training material using the following link:<br />
<br><br />
[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Faculty Remote Learning Tools For Faculty and Staff]</font></div>Adminhttps://help.artacademy.edu/index.php?title=Technology/COVID19/RemoteLearning/Students&diff=930Technology/COVID19/RemoteLearning/Students2025-09-09T17:52:00Z<p>Admin: </p>
<hr />
<div>= <b>Technology Orientation</b> =<br />
----<br />
<br><br />
== <b>Account Setup</b> ==<br />
First things first, you can't do much at the school, technology-wise, without setting up your account. You will receive an account setup document that includes your username, which is typically your first or preferred name with a period and then your last name (i.e. bob.jones) as well a temporary password. Use those credentials to log in to [https://outlook.office.com https://outlook.office.com] and enter your AAC email address (i.e. first.last@artacademy.edu) and temporary password. Next you should be greeted with a "More Information Required" page that requests your telephone number. Please enter a phone number that you can easily receive calls or texts, as completing this step will require you to verify that phone number. The phone number you enter will also be how the system verifies your identity if you need to reset your password. Once completed, you should be see a Welcome page.<br />
<br><br />
<br />
== <b>Office365</b> ==<br />
The school provides all students, faculty, and staff with a Microsoft Office365 account which includes the installation of the full Office suite on up to five different devices. In addition, online versions of the most popular Office programs are available through a web browser. All of this can be accessed by going to [https://www.office.com office.com] or by clicking on the “Webmail” link at the bottom of the AAC website homepage.<br />
<br><br />
<br><br />
Microsoft also has training for just about all aspects of Office365 as well and can be accessed by going to the [https://support.office.com/en-us/office-training-center Microsoft Office365 Training Website]<br />
<br><br />
<br><br />
<YouTube>https://youtu.be/pwEBzuFVbXQ</YouTube><br />
<br><br />
<br />
=== <sub><b>OneNote</b></sub> ===<br />
OneNote can be seen as an online class notebook, one that contains a "shared" space, and a "private" space for notes and documents. The shared spaces take the form of collaborative and distributive in that you can either collaborate on one document or whiteboard, or you can simply grab handouts or other pertinent documents on your own via a "read-only" library. Private spaces give you your own personal notebook to work within, that only you and your instructors have access to. Instructors can also add material to a student's personal notebook if more precise, granular needs are required. There are very few limits as to what type of digital material you can add to a notebook, including audio recordings, links to online videos, etc.<br />
<br><br />
<br><br />
[https://support.office.com/en-us/article/onenote-video-training-1c983b65-42f6-42c1-ab61-235aae5d0115?wt.mc_id=otc_home Microsoft OneNote Training]<br />
<br><br />
<br><br />
<YouTube>https://youtu.be/T1-Q2Bx3hE4</youtube><br />
<br><br />
<YouTube>https://youtu.be/WSy7RJokLQg</youtube><br />
<br><br />
<br />
=== <sub><b>OneDrive</b></sub> ===<br />
OneDrive is the cloud storage service of Office365. All AAC users have 100GB of online storage. You may store any type of (legal) files you like in your OneDrive storage, and only you have access to those files unless you share them out using the various supported sharing methods. Please bear in mind, OneDrive synchronizes your storage among all your devices, so if you delete something on one device, it will delete it from all devices. If you accidentally delete something and need to restore it, you'll need to access the web version of OneDrive to access the "Recycling Bin". More information can be found in the link and videos below.<br />
<br><br />
<br><br />
[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Faculty/OneDrive OneDrive Training Videos]<br />
<br><br />
<br><br />
<br />
=== <sub><b>Teams</b></sub> ===<br />
Microsoft Teams is a tool all faculty, students, and staff can use to communicate and collaborate with your fellow peers at the AAC. Use of Teams for class purposes is completely up to the instructor; they may or may not use it. But students are free to use it to communicate and collaborate with their peers as much as they want or need. Teams allows a class to discuss topics in a “chat room” type environment, or an instructor can chat one-to-one with a student in a more private, secure manner. Teams also integrates with Office365 cloud storage services OneDrive and Sharepoint to create a cloud-based repository for class files (such as syllabi, reading, or demonstration materials) that allows students to retrieve these materials as needed. The “Assignments” section of Teams enables instructors to create quizzes, tests, or other types of assignments that require students to turn in material for grading purposes. For more information on Office365 and Teams, you can go to Microsoft’s support page by going to support.office.com. (Or click here)<br />
<br><br />
<br><br />
[https://help.artacademy.edu/index.php/Technology/Orientation/TeamsTraining Teams Training]<br />
<br><br />
<br><br />
<br />
== <b>Adobe Creative Cloud</b> ==<br />
So long as you are enrolled at the Art Academy, you have access to Creative Cloud. However, if you take a year(s) off, you may have your license removed until you return to the school. To access Creative Cloud, you'll simply navigate to [https://www.adobe.com Adobe.com] and sign in with your school email address and password. After that, you'll want to download the Creative Cloud app itself, not individual applications like Photoshop or Illustrator, that will come later. Once Creative Cloud is downloaded and installed, you'll want to open it and sign in again with your school email account, and then you can pick and choose which apps you'd like to install.<br />
<br><br />
<br><br />
There is also a wealth of help and how-to articles at [https://helpx.adobe.com/creative-cloud/tutorials-explore.html?guid=63686750-1562-4284-b2b9-5e1b8d7129ca&product=Creative%20Cloud%20Desktop&product-version=5.4.5.550&mv=product&mv2=accc# helpx.adobe.com] and Creative Cloud training videos on Adobe's site which you can get to at [https://www.adobe.com/products/captivateprime/content-catalog/creative-cloud.html https://www.adobe.com/products/captivateprime/content-catalog/creative-cloud.html]<br />
<br><br />
<br><br />
<youtube>https://youtu.be/lxLlk71AEBU</youtube><br />
<br><br />
<br><br />
<br />
== <b>Papercut</b> ==<br />
Every person at the AAC also has a Papercut account. Papercut is the service we use to manage printing at the school, and you'll use it to check your account balance as well as add the school printers to your device, and also to submit print jobs to Media Services. You access Papercut by simply going to [https://aacprint.artacademy.edu papercut.artacademy.edu] and logging in with your username/email prefix, which is your email address without the @artacademy.edu at the end, and your password.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/GSu2iGwToR0</youtube><br />
<br><br />
<br><br />
<br />
== <b>Media Services</b> ==<br />
The school has various types of equipment that's available to check out, including but not limited to:<br />
*Cameras (both film and digital)<br />
*Projectors<br />
*Media Players<br />
*Audio Gear (microphones, headphones, etc...)<br />
*Lighting Gear<br />
*Cables and Adapters<br />
You access Media Services by simply going to [http://mediaservices.artacademy.edu mediaservices.artacademy.edu] and logging in with your school email address and password. If you're already logged in to Office365, you will automatically sign in to the site.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/5CyFQfuo6ME</youtube><br />
<br><br />
<br><br />
You'll need to fill out an online form located on a tablet in Media Services before checking any equipment out. This form basically says you accept the equipment in it's current condition, and you intend to return the equipment in the same condition at the date you specify. There are late fees, and we currently take those fees out of your Papercut balance, so late stuff may result in you not being able to print. If you decide to keep the equipment, your school accounts can be put on hold, and we will also withhold your diploma and transcripts until the equipment is returned.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/l1v9DowT5y8</youtube><br />
<br><br />
<br><br />
<br />
== <b>Room/Space Reservation</b> ==<br />
There are various spaces and studios at the school that you have access to as a student. Some examples of these spaces are printmaking workstations, darkroom spaces, the wood shop and metal shop, ceramic studio, and many more; these spaces have an occupancy limit. To help with this, we setup a website where you can reserve these studios and work spaces yourself. This will allow all students the ability to more efficiently and safely share these areas of the school. You access the room reservation system by simply going to [https://rooms.artacademy.edu rooms.artacademy.edu] and logging in with your username/email prefix (your email address without the @artacademy.edu at the end) and password.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/mLf3AMyWmNw</youtube><br />
<br><br />
<br><br />
<br />
== <b>Campus Café</b> ==<br />
*Campus Café is the school's Registrar system that you will use to register for classes, view your tuition and financial aid status, and check your grades. <br />
*You can access it by going to [http://campuscafe.artacademy.edu Campus Café] and clicking on the "Log In With School Email" button, which will take you to Office365 for sign in. <br />
*In fact, if you're already logged in to Office365, you will automatically be logged into Campus Café.<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café Guides] will help you learn more about certain features of that site.<br />
If you have issues logging in to or viewing Campus Café features, please let us know. You can submit a help ticket via the link in the left-hand column of this help website.</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=929Technology/FAQ2025-08-11T21:14:59Z<p>Admin: </p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://myacademy.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>ARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support</li><br />
<li>Win 10 (V22H2); Win 11 (V21H2, V22H2, V23H2, V24H2)</li><br />
<li>16 GB of RAM</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>4 GB of GPU memory for 4k displays and greater </li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=How_to_Check_for_Academic/Financial_Holds&diff=928How to Check for Academic/Financial Holds2025-07-14T19:43:41Z<p>Admin: </p>
<hr />
<div><br />
== How to Check for Academic/Financial Holds==<br />
This will show you how to check to see if any AAC offices have issued a hold on your account that may restrict your ability to access certain areas of MyAcademy such as the registration portal or final grades.<br />
<br />
Log into [http://campuscafe.artacademy.edu MyAcademy] using your Single Sign-On credentials (AAC email login). Your “Home Page” is your student dashboard with six orange buttons on a teal background.<br />
* You may notice below your name at the top right of the page, some text in red indicating you have a hold.<br />
* To review any and all holds, navigate to the menu at the far left of the page and select “My Info”, then “Student Holds”<br />
* On the next screen, you will see a summary of any active holds, along with a brief message informing you of the hold and which office you need to follow-up with to resolve the hold.<br />
* Contact the appropriate office for additional information<br />
* Once the hold has been resolved, that office will remove the hold which should take effect immediately.<br />
<br><br />
<youtube>https://youtu.be/cGIvF28FvE0</youtube><br />
<br></div>Adminhttps://help.artacademy.edu/index.php?title=How_to_Update_Address_and_Contact_Info&diff=927How to Update Address and Contact Info2025-07-14T19:43:12Z<p>Admin: </p>
<hr />
<div>== <b>Methods to Update Address and Contact Info in MyAcademy</b> ==<br />
It is important that we have your current address and contact info in MyAcademy as it serves as the source for sending out academic letters, refund checks, and the fastest way to contact you. <br />
<br><br />
<br><br />
There are two primary ways to update your contact info, directly through MyAcademy, or by submitting an “Update Student Contact Info Form” (link at the bottom). <br />
<br><br />
<br><br />
Here are the steps to update your contact info through MyAcademy (video guide available on the AAC help desk website):<br />
*Login to MyAcademy as you normally would. You can use the link here [https://campuscafe.artacademy.edu campuscafe.artacademy.edu]<br />
*Once you are looking at the student portal page (teal background with big orange buttons in the middle), click on “Billing Statements” or “Grades & Transcripts”.<br />
**Then, click on your underlined name to the right of your Student ID number. This should take you to your “Profile” page. <br />
*Your contact info is displayed here (you may have to select the “Summary Contact” tab beneath your profile picture). The following addresses are defined as such <br />
**Home Address – this is generally your primary address (typically what might be a permanent address where you live when school is not in session, most often their parent’s house or parental figure) <br />
**Billing Address – this is where documents relating to your student bill, 1098T forms, and other important financial documents should be sent. <br />
**Local Address – this is where you reside during the school year <br />
**Mobile Phone – your cell phone number <br />
**Email Address – you are able to record multiple email addresses. Please keep your “School” email address as the preferred address. You can update personal email addresses and add additional ones. <br />
*Click on the edit icon (square with a pencil) next to the record that you need to update. You will be directed to a table that has your contact information. Click on the edit icon (now just a pencil) to the left of the record you need to update. <br />
*Enter in your complete information, being sure that all applicable fields/options are entered in.<br />
*Click the green “Save & Back” button at the bottom of your screen to save changes. <br />
*If you need to change additional contact info, you may do so by repeating steps 2 – 6.<br />
<br />
Alternatively, you can also submit an “Update Student Contact Info Form” on the AAC website at [https://www.artacademy.edu/forms/forms.php#registrar https://www.artacademy.edu/forms/forms.php#registrar]<br />
<br />
<YouTube>https://youtu.be/7KSNtWVNcW4</youtube></div>Adminhttps://help.artacademy.edu/index.php?title=Checking_Your_Grades&diff=926Checking Your Grades2025-07-14T19:42:07Z<p>Admin: </p>
<hr />
<div><br />
== <b>Checking Your Grades in MyAcademy</b> ==<br />
<br />
This will show you how to view your mid-term grades, as well as where you can view your final grades. The mid-term grades are not viewed in the same place as the final grades because they are not considered a “final grade” and therefore are not listed on the official academic records. <br />
<br><br />
Login at [https://campuscafe.artacademy.edu campuscafe.artacademy.edu] and click the "Log In With School Email" button (if you're already signed in to [https://www.office.com office.com] then you'll automatically be logged in). Your “Home Page” is your student dashboard with six orange buttons on a teal background.<br />
==== <b>Mid-Term Grades</b> ====<br />
*To view your mid-term grade, navigate to the menu icon (3 lines) and click on “My Info” andchoose “Mid-term Grd Report PDF”.<br />
**The current semester should be selected automatically, but double-check that the semester you are wanting to view is selected before you click “Submit”.<br />
**Your mid-term grades should appear here in the document that opens. Your instructors have the option to enter in comments to clarify your mid-term grade. The example here is something that I just made-up to show as an example.<br />
==== <b>Semester (Final) Grades</b> ====<br />
*You have several options to view your final grade. The first way is very similar to the mid-term route, except that you would choose “Final Grd Report PDF”.<br />
**This report has the benefit of seeing any comments that your instructor may have recorded with your final grade. This is the only place where you can see these comments and is the recommended way to view your final grade.<br />
*Another method would be to view your unofficial transcript, accessible from your Home Page.<br />
**Click on the orange “Grades and Transcripts” button and click “Submit” to view your unofficial transcript.<br />
**This will also give you your academic progress to date with your semester and cumulative GPA’s calculated after each semester, as well as show the credits and points you have earned that is used to calculate your GPA. <br />
**For directions on how to calculate your GPA, please refer to your student handbook in the Financial Aid Satisfactory Academic Progress portion.<br />
**No comments pertaining to your grade is able to be viewed using this method.<br />
*A third way to view your final grades would be from viewing your class schedule, accessible from the Home Page.<br />
**Click on the orange “Class Schedule” button and make sure the proper semester is selected before you click “Submit”.<br />
**This pulls up your class schedule for the chosen semester and displays your final grade.<br />
**No comments pertaining to your grade is able to be viewed using this method.<br />
<br><br />
<br><br />
<YouTube>https://youtu.be/frmwWjHxBhY</youtube></div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=925Technology/FAQ2025-07-14T19:40:53Z<p>Admin: </p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into MyAcademy!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>MyAcademy looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://campuscafe.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>ARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support</li><br />
<li>Win 10 (V22H2); Win 11 (V21H2, V22H2, V23H2, V24H2)</li><br />
<li>16 GB of RAM</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>4 GB of GPU memory for 4k displays and greater </li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=MediaWiki:Sidebar&diff=924MediaWiki:Sidebar2025-07-14T19:34:03Z<p>Admin: </p>
<hr />
<div>* navigation<br />
<br />
** Main_Page | Home<br />
<br />
* Facilities<br />
** Facilities/FAQ | Frequently Asked Questions<br />
** https://form.jotform.com/62864844184971 | Order Replacement Badge<br />
** https://artacademy.freshdesk.com/support/tickets/new | Facilities Help Ticket<br />
<br />
* Technology<br />
** Technology/FAQ | Frequently Asked Questions<br />
** Technology/HowTo | How-To Guides<br />
** https://artacademy.freshdesk.com/support/tickets/new | Technology Help Ticket<br />
** https://passwordreset.microsoftonline.com | Password Reset<br />
** https://office.com | Office365<br />
** https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe | MyAcademy | formerly CampusCafé<br />
** https://rooms.artacademy.edu | Room/Space Reservation<br />
** Technology/ITPolicies | IT Policies<br />
** Technology/Acceptable-Use | Acceptable Use Policy<br />
** Technology/Password_Construction_Guidelines | Password Construction Guidelines<br />
** Technology/Generative_AI_Policy | Generative AI Policy<br />
<br />
* Media Services<br />
** MediaServices/About | About Media Services<br />
** MediaServices/Printing | Printing<br />
** https://aac.snipe-it.io | Check Equipment Availability<br />
** MediaServices/Computer Accommodation | Computer Accommodation<br />
** MediaServices/How-To | How-To Guides<br />
** MediaServices/FAQ | Frequently Asked Questions<br />
<br />
* SEARCH</div>Adminhttps://help.artacademy.edu/index.php?title=MediaWiki:Sidebar&diff=923MediaWiki:Sidebar2025-07-14T19:33:29Z<p>Admin: </p>
<hr />
<div>* navigation<br />
<br />
** Main_Page | Home<br />
<br />
* Facilities<br />
** Facilities/FAQ | Frequently Asked Questions<br />
** https://form.jotform.com/62864844184971 | Order Replacement Badge<br />
** https://artacademy.freshdesk.com/support/tickets/new | Facilities Help Ticket<br />
<br />
* Technology<br />
** Technology/FAQ | Frequently Asked Questions<br />
** Technology/HowTo | How-To Guides<br />
** https://artacademy.freshdesk.com/support/tickets/new | Technology Help Ticket<br />
** https://passwordreset.microsoftonline.com | Password Reset<br />
** https://office.com | Office365<br />
** https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe | MyAcademy (formerly CampusCafé)<br />
** https://rooms.artacademy.edu | Room/Space Reservation<br />
** Technology/ITPolicies | IT Policies<br />
** Technology/Acceptable-Use | Acceptable Use Policy<br />
** Technology/Password_Construction_Guidelines | Password Construction Guidelines<br />
** Technology/Generative_AI_Policy | Generative AI Policy<br />
<br />
* Media Services<br />
** MediaServices/About | About Media Services<br />
** MediaServices/Printing | Printing<br />
** https://aac.snipe-it.io | Check Equipment Availability<br />
** MediaServices/Computer Accommodation | Computer Accommodation<br />
** MediaServices/How-To | How-To Guides<br />
** MediaServices/FAQ | Frequently Asked Questions<br />
<br />
* SEARCH</div>Adminhttps://help.artacademy.edu/index.php?title=Registration&diff=922Registration2025-07-14T19:28:01Z<p>Admin: </p>
<hr />
<div>== <b>How to Register for Classes in MyAcademy</b> ==<br />
Go to [http://campuscafe.artacademy.edu campuscafe.artacademy.edu]. The link can also be found on the AAC website, under Current Students. <br />
<br><br />
<br><br />
MyAcademy utilizes Single Sign-On (SSO) with your AAC Office365 account, so it will bring you to the schools Office365 sign-in page. If you have already signed in to Office365 on your browser, it will log you in automatically.<br />
<br><br />
<br><br />
These instructions will reflect the video tutorial (see below). You may find it helpful to refer to that.<br />
*After successfully logging in to the AAC MyAcademy website, you will see a FERPA privacy statement. By clicking “Continue”, you understand your rights under the FERPA Law.<br />
*On the home screen, navigate to the menu icon at the top left of the screen (3 horizontal lines), and click on “My Info”, then “Register for Classes”.<br />
*You will see another statement that summarizes what you will be able to do on this page. Select “I Agree” to continue.<br />
*From the “Semester” drop down menu, choose the appropriate semester that you wish to register for classes in. Click “Submit”.<br />
*You will now see a new screen that shows the full list of classes for the chosen semester.<br />
**You can scroll left and right to view additional information for the classes. These columns are able to be sorted, and can also be re-organized by clicking and dragging the column to where you would like it to be.<br />
**In addition to the interactive course schedule, you have the ability to filter classes based on several parameters by clicking on the “Expand Filters” button above the courses.<br />
***Availability – Look at classes based around if there are seats still available in a class<br />
***Course Number – Look at different sections within a course number<br />
***Program<br />
***Instructor – View courses taught be a specific professor<br />
***Be sure to click “Submit” below the filters, should you choose to utilize this<br />
*Clicking on the course number will pull up information about that specific class, such as pre- requisites, course description full course title. Click the “X”, or away from the info screen to get rid of it.<br />
*<b><u>Please Read This Carefully</u></b> By clicking the “Add” button next to a class, it creates a permanent record of you having enrolled in this class, that ties back to billing. Even if you change your mind, there will still be a record. This does not immediately impact billing, and will not show on your academic transcript, but this may be confusing for some students.<br />
*To sign up for a class, double check that you have the correct course section, then simply click on the “Add” button.<br />
**If there is room in the class and it fits your schedule, it will show up in your basket in the bottom half of the screen<br />
**If there is an issue, a pop-up will appear stating what the issue is. It could be a pre-requisite issue, schedule conflict, credit hour limit, or the class is full.<br />
**If the class is full, it will ask if you would like to continue on to the waitlist. If you go on to the waitlist, be sure to also sign up for a backup class!<br />
*When you have picked out your schedule, be sure to click on the button on the lower half of your window (called the “Basket”) – the button is titled “Click here when you are done registering for your Confirmation”<br />
*If you need to drop/replace a class, do so from the basket section of your window, by clicking on “Drop” or “Replace”.<br />
*You then have the option to “Make a Payment”, or to go “Back”. Choose to go “Back”.<br />
*Your basket shows the classes you have chosen. Classes with no highlighting are classes you are enrolled in. <br />
**Yellow highlight indicates you are waitlisted for the class. <br />
**Blue indicates you have withdrawn from the class. <br />
**Pink means you have dropped the class.<br />
*Please log out when you are done by clicking the circle icon at the top right next to your name.<br />
<br><br />
<youtube>https://youtu.be/PPQp_fZ6wV0</youtube></div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Campus_Cafe&diff=921Technology/HowTo/Campus Cafe2025-07-14T19:25:59Z<p>Admin: </p>
<hr />
<div><br />
== <b>MyAcademy Student Guides</b> ==<br />
*[[Registration|How To Register]]<br />
*[[Checking Your Grades|How To Check Your Grades]]<br />
*[[Degree Audit and Academic Records|How to Read the Degree Audit and Academic Record]]<br />
*[[How to Update Address and Contact Info|How to Update Address and Contact Info]]<br />
*[[How to Check for Academic/Financial Holds|How to Check for Academic/Financial Holds]]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=920Technology/FAQ2025-04-11T21:29:38Z<p>Admin: /* For Windows Devices */</p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into Campus Cafe!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>Campus Cafe looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://campuscafe.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>ARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support</li><br />
<li>Win 10 (V22H2); Win 11 (V21H2, V22H2, V23H2, V24H2)</li><br />
<li>16 GB of RAM</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>4 GB of GPU memory for 4k displays and greater </li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=919Technology/FAQ2025-04-11T21:28:17Z<p>Admin: </p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into Campus Cafe!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>Campus Cafe looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://campuscafe.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>Multicore Intel® , AMD, or WinARM processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support</li><br />
<li>Win 10 (V22H2); Win 11 (V21H2, V22H2, V23H2, V24H2)</li><br />
<li>16 GB of RAM</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>4 GB of GPU memory for 4k displays and greater </li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=918Technology/FAQ2025-04-11T21:26:06Z<p>Admin: </p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into Campus Cafe!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>Campus Cafe looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://campuscafe.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 13 (Ventura) or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 15)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® or AMD processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li> Multicore Intel® or AMD processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support</li><br />
<li>Win 10 (V22H2); Win 11 (V21H2, V22H2, V23H2, V24H2)</li><br />
<li>16 GB of RAM</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>GPU with DirectX 12 support</li><br />
<li>4 GB of GPU memory for 4k displays and greater </li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
==Tablets== <br />
Tablets are great peripheral devices (especially for art students) but often cannot complete 100% of the tasks our students' classes require, we recommend a laptop that follow the recommendations above.<br />
==ChromeOS==<br />
We do not support ChromeOS as Adobe Creative Cloud does not install properly on these devices.<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=File:AAC_DIRECTORY.pdf&diff=917File:AAC DIRECTORY.pdf2025-03-03T20:09:04Z<p>Admin: Admin uploaded a new version of File:AAC DIRECTORY.pdf</p>
<hr />
<div>Updated AAC Faculty and Staff Directory PDF created from "By Dept" sheet of the excel spreadsheet located: https://artacademyofcincinnati.sharepoint.com/:x:/g/EQaSa12vdq1Gg_kStH61jY0BCK4aRHC23Yrl7khKs0eLog?e=5UnDgU<br />
<br />
File linked on as "Phone and Email Directory" on https://help.artacademy.edu/index.php/Main_Page</div>Adminhttps://help.artacademy.edu/index.php?title=File:AAC-header-logo-lrg.png&diff=913File:AAC-header-logo-lrg.png2024-11-20T20:57:59Z<p>Admin: </p>
<hr />
<div></div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/UserAccount&diff=912Technology/HowTo/UserAccount2024-10-25T20:15:52Z<p>Admin: </p>
<hr />
<div><br />
== <b>Password Issues</b> ==<br />
<br />
==== <b>Forgotten Password</b> ====<br />
*Go to https://portal.office.com<br />
*Click "Can't access your account?" under the username field<br />
*Select "Work or School account" as your account type<br />
*You will then be prompted for your username or email and a CAPTCHA<br />
**So long as you entered your phone number upon first logging into your account you should be redirected to the next step<br />
**If you get a message stating password reset hasn't been set up, [https://artacademy.freshdesk.com/support/tickets/new open a help ticket]<br />
*Verify your identity via MFA or phone<br />
*Choose a new password<br />
*Click "Finish"<br />
<br />
==== <b>Password Change</b> ====<br />
*Go to https://aka.ms/mysecurityinfo<br />
*Sign in using your username and password<br />
*Click on the "Password" in the left-hand column<br />
*Type in your new password and confirm it<br />
*Click "Submit"</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Computer_Lab_Troubleshooting&diff=911Technology/HowTo/Computer Lab Troubleshooting2024-10-24T21:50:37Z<p>Admin: </p>
<hr />
<div><br />
== <b>Computer Lab Troubleshooting</b> ==<br />
==== No picture on the main display? ====<br />
<br />
<br />
* Is it powered on?<br />
** Press the power button on back of the computer on the bottom left-hand corner.<br />
<br />
[[File:IMac_Power_Button.jpeg|190px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No response on the Wacom tablet from a Wacom pen? ====<br />
* The tablet needs to be connected via USB (item 2) to the USB Hub.<br />
[[File:USB_Hub_Wacom_Connections.jpeg|300px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No picture on the Wacom tablet? ====<br />
* Is the Wacom display turned on?<br />
* Is it plugged in correctly?<br />
** It should be plugged into a port with a lightning bolt above it on the back of the computer.<br />
*** Ports labeled 1 or 2 in the picture.<br />
[[File:IMac_USB_Ports.jpeg|220px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
** The HDMI should be plugged into the USB-C hub and the power plug should be connected into its port.<br />
*** Items labeled 1 and 3 in the picture below.<br />
<br />
[[File:USB_Hub_Wacom_Connections.jpeg|300px|thumb|left]]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo&diff=910Technology/HowTo2024-10-24T21:48:23Z<p>Admin: /* Issues with a Lab Computer? */</p>
<hr />
<div><br />
== <b>How-To Guides</b> ==<br />
<br />
Below you'll find links to guides or videos on how to perform a variety of tasks on your own.<br />
<br />
*[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Students Technology Orientation]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount Password Issues]<br />
*[https://support.office.com/office-training-center Microsoft Office Training Center]<br />
*[https://support.office.com/en-us/article/onedrive-video-training-1f608184-b7e6-43ca-8753-2ff679203132?ocmsassetID=1f608184-b7e6-43ca-8753-2ff679203132&wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US OneDrive Training Videos]<br />
*[https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7?wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US Teams Training Videos]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac Teams Permissions for Mac]<br />
*[[Technology/HowTo/EmailForward|Email Forwarding]]<br />
*[[Technology/HowTo/Scanning|Scanning]]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/AdobeLicenseChange Adobe License Change]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/JotForm JotForm]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/ScreenRecording How to Create a Screen Recording]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café]<br />
<br />
<br />
== <b>Issues with a Lab Computer?</b> ==<br />
*First try the [[Technology/HowTo/Computer_Lab_Troubleshooting | Computer Lab Troubleshooting]]<br />
*If you are still having an issues, [https://artacademy.freshdesk.com/support/tickets/new open a ticket]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo&diff=909Technology/HowTo2024-10-24T21:48:12Z<p>Admin: /* Issues a Lab Computer? */</p>
<hr />
<div><br />
== <b>How-To Guides</b> ==<br />
<br />
Below you'll find links to guides or videos on how to perform a variety of tasks on your own.<br />
<br />
*[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Students Technology Orientation]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount Password Issues]<br />
*[https://support.office.com/office-training-center Microsoft Office Training Center]<br />
*[https://support.office.com/en-us/article/onedrive-video-training-1f608184-b7e6-43ca-8753-2ff679203132?ocmsassetID=1f608184-b7e6-43ca-8753-2ff679203132&wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US OneDrive Training Videos]<br />
*[https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7?wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US Teams Training Videos]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac Teams Permissions for Mac]<br />
*[[Technology/HowTo/EmailForward|Email Forwarding]]<br />
*[[Technology/HowTo/Scanning|Scanning]]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/AdobeLicenseChange Adobe License Change]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/JotForm JotForm]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/ScreenRecording How to Create a Screen Recording]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café]<br />
<br />
<br />
== <b>Issues with a Lab Computer?</b> ==<br />
*First try the [[Technology/HowTo/Computer_Lab_Troubleshooting | Computer Lab Troubleshooting]]<br />
*If you are still having an issues, [https://artacademy.freshdesk.com/support/tickets/new | open a ticket]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo&diff=908Technology/HowTo2024-10-24T21:47:56Z<p>Admin: </p>
<hr />
<div><br />
== <b>How-To Guides</b> ==<br />
<br />
Below you'll find links to guides or videos on how to perform a variety of tasks on your own.<br />
<br />
*[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Students Technology Orientation]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount Password Issues]<br />
*[https://support.office.com/office-training-center Microsoft Office Training Center]<br />
*[https://support.office.com/en-us/article/onedrive-video-training-1f608184-b7e6-43ca-8753-2ff679203132?ocmsassetID=1f608184-b7e6-43ca-8753-2ff679203132&wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US OneDrive Training Videos]<br />
*[https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7?wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US Teams Training Videos]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac Teams Permissions for Mac]<br />
*[[Technology/HowTo/EmailForward|Email Forwarding]]<br />
*[[Technology/HowTo/Scanning|Scanning]]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/AdobeLicenseChange Adobe License Change]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/JotForm JotForm]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/ScreenRecording How to Create a Screen Recording]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café]<br />
<br />
<br />
== <b>Issues a Lab Computer?</b> ==<br />
*First try the [[Technology/HowTo/Computer_Lab_Troubleshooting | Computer Lab Troubleshooting]]<br />
*If you are still having an issues, [https://artacademy.freshdesk.com/support/tickets/new | open a ticket]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Computer_Lab_Troubleshooting&diff=907Technology/HowTo/Computer Lab Troubleshooting2024-10-24T21:45:49Z<p>Admin: Admin moved page Technology/HowTo/Lab Computer Troubleshooting Lab Computer Troubleshooting to Technology/HowTo/Computer Lab Troubleshooting without leaving a redirect: redundant page name</p>
<hr />
<div><br />
== <b>Lab Computer Troubleshooting</b> ==<br />
==== No picture on the main display? ====<br />
<br />
<br />
* Is it powered on?<br />
** Press the power button on back of the computer on the bottom left-hand corner.<br />
<br />
[[File:IMac_Power_Button.jpeg|190px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No response on the Wacom tablet from a Wacom pen? ====<br />
* The tablet needs to be connected via USB (item 2) to the USB Hub.<br />
[[File:USB_Hub_Wacom_Connections.jpeg|300px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No picture on the Wacom tablet? ====<br />
* Is the Wacom display turned on?<br />
* Is it plugged in correctly?<br />
** It should be plugged into a port with a lightning bolt above it on the back of the computer.<br />
*** Ports labeled 1 or 2 in the picture.<br />
[[File:IMac_USB_Ports.jpeg|220px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
** The HDMI should be plugged into the USB-C hub and the power plug should be connected into its port.<br />
*** Items labeled 1 and 3 in the picture below.<br />
<br />
[[File:USB_Hub_Wacom_Connections.jpeg|300px|thumb|left]]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo&diff=906Technology/HowTo2024-10-24T21:43:50Z<p>Admin: </p>
<hr />
<div><br />
== <b>How-To Guides</b> ==<br />
<br />
Below you'll find links to guides or videos on how to perform a variety of tasks on your own.<br />
<br />
*[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Students Technology Orientation]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount Password Issues]<br />
*[https://support.office.com/office-training-center Microsoft Office Training Center]<br />
*[https://support.office.com/en-us/article/onedrive-video-training-1f608184-b7e6-43ca-8753-2ff679203132?ocmsassetID=1f608184-b7e6-43ca-8753-2ff679203132&wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US OneDrive Training Videos]<br />
*[https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7?wt.mc_id=otc_home&ui=en-US&rs=en-US&ad=US Teams Training Videos]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac Teams Permissions for Mac]<br />
*[[Technology/HowTo/EmailForward|Email Forwarding]]<br />
*[[Technology/HowTo/Scanning|Scanning]]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/AdobeLicenseChange Adobe License Change]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/JotForm JotForm]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/ScreenRecording How to Create a Screen Recording]<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café]<br />
<br />
<br />
== <b>Issues a Lab Computer?</b> ==<br />
*First try the [[Technology/HowTo/Lab_Computer_Troubleshooting | Lab Computer Troubleshooting]]<br />
*If you are still having an issues, [https://artacademy.freshdesk.com/support/tickets/new | open a ticket]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Computer_Lab_Troubleshooting&diff=905Technology/HowTo/Computer Lab Troubleshooting2024-10-24T21:42:25Z<p>Admin: </p>
<hr />
<div><br />
== <b>Lab Computer Troubleshooting</b> ==<br />
==== No picture on the main display? ====<br />
<br />
<br />
* Is it powered on?<br />
** Press the power button on back of the computer on the bottom left-hand corner.<br />
<br />
[[File:IMac_Power_Button.jpeg|190px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No response on the Wacom tablet from a Wacom pen? ====<br />
* The tablet needs to be connected via USB (item 2) to the USB Hub.<br />
[[File:USB_Hub_Wacom_Connections.jpeg|300px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No picture on the Wacom tablet? ====<br />
* Is the Wacom display turned on?<br />
* Is it plugged in correctly?<br />
** It should be plugged into a port with a lightning bolt above it on the back of the computer.<br />
*** Ports labeled 1 or 2 in the picture.<br />
[[File:IMac_USB_Ports.jpeg|220px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
** The HDMI should be plugged into the USB-C hub and the power plug should be connected into its port.<br />
*** Items labeled 1 and 3 in the picture below.<br />
<br />
[[File:USB_Hub_Wacom_Connections.jpeg|300px|thumb|left]]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Computer_Lab_Troubleshooting&diff=904Technology/HowTo/Computer Lab Troubleshooting2024-10-24T21:39:25Z<p>Admin: </p>
<hr />
<div><br />
== <b>Lab Computer Troubleshooting</b> ==<br />
==== No picture on the main display? ====<br />
<br />
<br />
* Is it powered on?<br />
** Press the power button on back of the computer on the bottom left-hand corner.<br />
<br />
[[File:IMac_Power_Button.jpeg|190px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No response on the Wacom tablet from a Wacom pen? ====<br />
* The tablet needs to be connected via USB (item 2) to the USB Hub.<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No picture on the Wacom tablet? ====<br />
* Is the Wacom display turned on?<br />
* Is it plugged in correctly?<br />
** It should be plugged into a port with a lightning bolt above it on the back of the computer.<br />
*** Ports labeled 1 or 2 in the picture.<br />
[[File:IMac_USB_Ports.jpeg|200px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
** The HDMI should be plugged into the USB-C hub and the power plug should be connected into its port.<br />
*** Items labeled 1 and 3 in the picture below.<br />
<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Computer_Lab_Troubleshooting&diff=903Technology/HowTo/Computer Lab Troubleshooting2024-10-24T21:38:50Z<p>Admin: </p>
<hr />
<div><br />
== <b>Lab Computer Troubleshooting</b> ==<br />
==== No picture on the main display? ====<br />
<br />
<br />
* Is it powered on?<br />
** Press the power button on back of the computer on the bottom left-hand corner.<br />
<br />
[[File:IMac_Power_Button.jpeg|190px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No response on the Wacom tablet from a Wacom pen? ====<br />
* The tablet needs to be connected via USB (item 2) to the USB Hub.<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No picture on the Wacom tablet? ====<br />
* Is the Wacom display turned on?<br />
* Is it plugged in correctly?<br />
** It should be plugged into a port with a lightning bolt above it on the back of the computer.<br />
*** Ports labeled 1 or 2 in the picture.<br />
[[File:IMac_USB_Ports.jpeg|200px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
** The HDMI should be plugged into the USB-C hub and the power plug should be connected into its port.<br />
*** Items labeled 1 and 3 in the second picture.<br />
<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Computer_Lab_Troubleshooting&diff=902Technology/HowTo/Computer Lab Troubleshooting2024-10-24T21:37:45Z<p>Admin: </p>
<hr />
<div><br />
== <b>Lab Computer Troubleshooting</b> ==<br />
==== No picture on the main display? ====<br />
<br />
<br />
* Is it powered on?<br />
** Press the power button on back of the computer on the bottom left-hand corner.<br />
<br />
[[File:IMac_Power_Button.jpeg|190px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No response on the Wacom tablet from a Wacom pen? ====<br />
* The tablet needs to be connected via USB (item 2) to the USB Hub.<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No picture on the Wacom tablet? ====<br />
* Is the Wacom display turned on?<br />
* Is it plugged in correctly?<br />
** It should be plugged into a port with a lightning bolt above it on the back of the computer.<br />
*** Ports labeled 1 or 2 in the picture.<br />
** The HDMI should be plugged into the USB-C hub and the power plug should be connected into its port.<br />
*** Items labeled 1 and 3 in the second picture.<br />
[[File:IMac_USB_Ports.jpeg|200px|thumb|left]]<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/HowTo/Computer_Lab_Troubleshooting&diff=901Technology/HowTo/Computer Lab Troubleshooting2024-10-24T21:35:59Z<p>Admin: Created page with " == <b>Lab Computer Troubleshooting</b> == ==== No picture on the main display? ==== <ul> <li>Is it powered on?</li> <ul> <li>Press the power button on back of the computer o..."</p>
<hr />
<div><br />
== <b>Lab Computer Troubleshooting</b> ==<br />
==== No picture on the main display? ====<br />
<br />
<ul><br />
<li>Is it powered on?</li><br />
<ul><br />
<li>Press the power button on back of the computer on the bottom left-hand corner.</li><br />
</ul><br />
</ul><br />
[[File:IMac_Power_Button.jpeg|190px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No response on the Wacom tablet from a Wacom pen? ====<br />
* The tablet needs to be connected via USB (item 2) to the USB Hub<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]<br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
</br><br />
==== No picture on the Wacom tablet? ====<br />
*Is it plugged in correctly?<br />
**It should be plugged into a port with a lightning bolt above it on the back of the computer <br />
***Ports labeled 1 or 2 in the picture<br />
**The HDMI should be plugged into the USB-C hub and the power plug should be connected into its port<br />
*** Items labeled 1 and 3 in the second picture<br />
[[File:IMac_USB_Ports.jpeg|200px|thumb|left]]<br />
[[File:USB_Hub_Wacom_Connections.jpeg|200px|thumb|left]]</div>Adminhttps://help.artacademy.edu/index.php?title=File:USB_Hub_Wacom_Connections.jpeg&diff=900File:USB Hub Wacom Connections.jpeg2024-10-24T21:10:13Z<p>Admin: USB Hub with Wacom Connections</p>
<hr />
<div>== Summary ==<br />
USB Hub with Wacom Connections</div>Adminhttps://help.artacademy.edu/index.php?title=File:IMac_USB_Ports.jpeg&diff=899File:IMac USB Ports.jpeg2024-10-24T21:09:32Z<p>Admin: iMac USB Ports</p>
<hr />
<div>== Summary ==<br />
iMac USB Ports</div>Adminhttps://help.artacademy.edu/index.php?title=File:IMac_Power_Button.jpeg&diff=898File:IMac Power Button.jpeg2024-10-24T21:04:01Z<p>Admin: iMac Power Button in a Lab</p>
<hr />
<div>== Summary ==<br />
iMac Power Button in a Lab</div>Adminhttps://help.artacademy.edu/index.php?title=File:AAC_DIRECTORY.pdf&diff=897File:AAC DIRECTORY.pdf2024-10-22T18:05:40Z<p>Admin: </p>
<hr />
<div>Updated AAC Faculty and Staff Directory PDF created from "By Dept" sheet of the excel spreadsheet located: https://artacademyofcincinnati.sharepoint.com/:x:/g/EQaSa12vdq1Gg_kStH61jY0BCK4aRHC23Yrl7khKs0eLog?e=5UnDgU<br />
<br />
File linked on as "Phone and Email Directory" on https://help.artacademy.edu/index.php/Main_Page</div>Adminhttps://help.artacademy.edu/index.php?title=Main_Page&diff=896Main Page2024-10-22T18:02:37Z<p>Admin: </p>
<hr />
<div>= <b>Welcome, we're here to help!</b> =<br />
{| class="wikitable" style="background: white;"<br />
| Use the links below to access information on the various technology options and services the AAC offers. Included are videos and additional links to training for these technologies.<br />
<br><br />
<b>For information on the Art Academy of Cincinnati's response to the COVID-19 situation, please visit the school website at [https://www.artacademy.edu/student-services/covid.php https://www.artacademy.edu/student-services/covid.php]</b><br />
<br><br />
<br><br />
== <b>For Students</b> ==<br />
You can review the IT orientation information anytime by using the link below:<br />
<br><br />
<br><br />
<font size="+1">[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Students Technology Orientation For Students]</font><br />
<br><br />
<br><br />
<font size="+1">[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café Guides]</font><br />
<br><br />
<br><br />
<br />
== <b>For Faculty and Staff</b> ==<br />
<font size="+1">[https://user.codetwo.com Edit signature details]</font><br />
<br><br />
<br><br />
<font size="+1">[https://help.artacademy.edu/index.php/File:AAC_DIRECTORY.pdf Phone and Email Directory]</font><br />
<br><br />
<br><br />
<font size="+1">Staff and Faculty can review remote learning training material using the following link:<br />
<br><br />
[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Faculty Remote Learning Tools For Faculty and Staff]</font></div>Adminhttps://help.artacademy.edu/index.php?title=File:AAC_DIRECTORY.pdf&diff=895File:AAC DIRECTORY.pdf2024-10-22T18:00:26Z<p>Admin: </p>
<hr />
<div></div>Adminhttps://help.artacademy.edu/index.php?title=Technology/FAQ&diff=894Technology/FAQ2024-10-08T14:37:55Z<p>Admin: </p>
<hr />
<div>=== <b>What all does the IT Department handle?</b> ===<br />
<ul><br />
<li>Anything that could be considered Information Technology.<br />
<li>Here are some examples of what is supported:<br />
<ul><br />
<li>Usernames and Passwords</li><br />
<li>Internet/Wifi</li><br />
<li>Computers</li><br />
<li>Printing</li><br />
<li>Copiers/Scanners</li><br />
<li>Server Access</li><br />
<li>Remote/Offsite Access</li><br />
<li>Office 365 (email, Office Suite, Teams, Sharepoint, etc...)</li><br />
<li>Adobe Software</li><br />
<li>Administrative Software</li><br />
<ul><br />
<li>FinancialEdge</li><br />
<li>RaisersEdge</li><br />
<li>EdConnect</li><br />
<li>JotForm</li><br />
</ul><br />
<li>Telephones</li><br />
<li>Projectors/Monitors</li><br />
<li>TVs</li><br />
<li>Speakers</li><br />
<li>Microphones</li><br />
<li>Media Players</li><br />
<li>Security Cameras</li><br />
<li>Door Access (Main building and dorms)</li><br />
</ul><br />
<li>The IT Department is not limited to this list and it is subject to change at any time.</li><br />
<li>For questions about what is supported, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
<br />
=== <b>Why can't I log into my email or a lab computer?</b> ===<br />
<ul><br />
<li>You probably have the wrong username or password.</li><br />
<li>Unless specified otherwise, your username will be your first name, a period, and then last name followed by the school's domain.</li><br />
<ul><br />
<li>An example would be barnaby.jones@artacademy.edu</li><br />
</ul><br />
<li>Make sure you've got that period between your first and last name.</li><br />
</li>If that's correct, you may need to reset your password.</li><br />
</li>We have a guide on how to do that in the "How-To" section [https://help.artacademy.edu/index.php/Technology/HowTo/UserAccount here].</li><br />
<li> If you still have issues, just put in a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>I can't get into Campus Cafe!</b> ===<br />
<ul><br />
<li>You may have an issue with your account, so just submit a help ticket and we can help you out.<br />
<li>Campus Cafe looks to see if you're logged in to Office365, so you could be signed in with the wrong account (like a personal one).</li><br />
<ul><br />
<li>You can either go to https://office.com and see what account is logged in.</li><br />
<li>Or you can try a different browser and then navigate to http://campuscafe.artacademy.edu and see what happens.</li><br />
</ul><br />
<li>If you still are having trouble, please submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
</ul><br />
=== <b>How do I replace a lost or stolen ID badge?</b> ===<br />
<ul><br />
<li>You'll need to complete a very simple online form [https://form.jotform.com/62864844184971 here].<br />
<li>Replacement badges are $15.</li><br />
<li>If you'd rather pay with cash, see the Business Office:</li><br />
<ul><br />
<li>Give them your cash and they'll give you a receipt.</li><br />
<li>Take that receipt to the security guard on duty and they'll print off a new badge for you.</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Something in the computer labs or classrooms doesn't work, what should I do?</b> ===<br />
<ul><br />
<li>All technology is checked periodically throughout the year, but is too much to check on a regular basis.</li><br />
<li>The IT department can't fix or replace something if it doesn't know there's a problem.</li><br />
<li>The best thing to do is to simply make a [https://artacademy.freshdesk.com/support/tickets/new help ticket] to notify the IT staff of a problem.</li><br />
<li>This can include, but isn't limited to:</li><br />
<ul><br />
<li>Keyboards or mice not working</li><br />
<li>Frozen or locked up computer</li><br />
<li>Discolored or fuzzy monitors</li><br />
<li>Projector bulbs</li><br />
</ul><br />
</ul><br />
<br />
=== <b>Can I forward my email?</b> ===<br />
<ul><br />
<li>Yes, especially since the AAC will only send information to your school email.</li><br />
<li>You can forward your email by going to your settings in Office365.</li><br />
<li>There's a video on how to do that in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
<br />
=== <b>How do I use the scanners in the Computer Labs?</b> ===<br />
<ul><br />
<li>A guide on how to use the scanners can be found in the [https://help.artacademy.edu/index.php/Technology/HowTo "How-To"] section.</li><br />
</ul><br />
=== <b>How do I get Office on my computer?</b> ===<br />
<ul><br />
<li>So long as you are a student or employee of the school, you are entitled access to Office.</li><br />
<li>To download the software onto your computer:</li><br />
<ul><br />
<li>Sign in to Office365 by going to https://office.com.</li><br />
<li>At the main page, click on "Install Office" and select "Office 365 apps" from the drop-down menu.</li><br />
<li>This will download the installer for your specific operating system.</li><br />
<li>Run the installer and follow the instructions.</li><br />
<li>At first run, you may be asked to sign in with your email address and password to complete the installation.</li><br />
</ul><br />
</ul><br />
=== <b>I can't share my screen in Teams!</b> ===<br />
<ul><br />
<li><b>For macOS</b></li><br />
<ul><br />
<li>macOS is very picky about giving applications permission to access things like the camera, microphone, and screen.</li><br />
<li>For the camera and microphone, the computer should ask you if you want to allow access the first time you try to use them in Teams.</li><br />
<li>Otherwise, you need to go into your Privacy settings in the System Preferences and explicitly allowing these permissions.</li><br />
<li>You can learn more about Teams permissions in macOS [https://help.artacademy.edu/index.php/Technology/HowTo/TeamsPermissionsMac here].</li><br />
</ul><br />
</ul><br />
=== <b>Do we have access to Adobe Creative Cloud?</b> ===<br />
<ul><br />
<li>Yes, so long as you are an enrolled student or specifically designated faculty or staff member, you have access.</li><br />
<li>As a student, if you take a semester off, you loose your access. The same thing applies for adjunct faculty (winter and summer breaks don't count).</li><br />
<li>If you are unsure if you have access, simply submit a [https://artacademy.freshdesk.com/support/tickets/new Help Ticket].</li><br />
<li>To get started, visit [https://www.adobe.com www.adobe.com] and click "Sign In" at the top right.</li><br />
<li>Use your school email address and choose "Company or School Account" when prompted.</li><br />
<li>You will then see an Office365 login page.</li><br />
<li>Log in using your school email address and password. If you're already logged in to Office365, you will automatically be signed in.</li><br />
<li>After signing in, click on the "Apps" tab near the top left of the screen.</li><br />
<li>Download the "Creative Cloud" application.</li><br />
<li><b>DO NOT DOWNLOAD ANY INDIVIDUAL APP, ONLY DOWNLOAD THE CREATIVE CLOUD APP</b>.</li><br />
<ul><br />
<li>If you try to just download Photoshop and sign in, it won't work.</li><br />
</ul><br />
<li>Install the Creative Cloud app, open it and sign in with your school email account.</li><br />
<li>Once signed in, click on the "Apps" tab.</li><br />
<li>Click the blue "Install" button next to the app you want to install.</li><br />
</ul><br />
=== <b>If I want to bring my own laptop to school, what are the requirements?</b> ===<br />
<br />
== For Apple Laptops ==<br />
<br />
'''Minimum'''<br />
<ul><br />
<li>MacBook Air</li><br />
<ul> <br />
<li>macOS 11 or higher</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB or higher of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1.5 GB of VRAM</li><br />
</ul><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li>MacBook Pro</li><br />
<ul> <br />
<li>Apple m Series processor</li><br />
<li>Latest OS release (currently macOS 14)</li><br />
<li>16 GB of RAM or higher</li><br />
<li>500 GB - 1 TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB of VRAM</li><br />
</ul><br />
</ul><br />
<br />
== For Windows Devices ==<br />
'''Minimum''' <br />
<ul><br />
<li>Multicore Intel® or AMD processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support <br />
<li>Windows 10</li><br />
<li>8 GB of RAM</li><br />
<li>256 GB of hard drive space</li><br />
<li>1024x768 display</li><br />
<li>1 GB of VRAM</li><br />
</ul><br />
'''Recommended''' <br />
<ul><br />
<li> Multicore Intel® or AMD processor (2 GHz or faster processor with SSE 4.2 or later) with 64-bit support</li><br />
<li>Windows 10</li><br />
<li>16 GB of RAM</li><br />
<li>500 GB – 1TB of solid-state drive space</li><br />
<li>1280x800 or higher display</li><br />
<li>4 GB or more of VRAM</li><br />
<li>Internet connectivity</li><br />
</ul><br />
<br />
<br />
== <b>What happens to my account if I withdraw, take a leave of absence, or graduate?</b> ==<br />
<br />
<br />
=== Withdraw ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place until the end of the following semester then it will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Leave of Absence ===<br />
<ul><br />
<li>Your access to the Creative Cloud Suite is revoked after word is received from the Registrar's office. Your email account is kept in place for 12 months starting from the date of your leave of absence. Near the end of that time, a conversation is had with the Registrar's office to further determine a path forward.</li><br />
<li>If you are not interested or able to resume your studies, the account will be deleted along with any data you have in your OneDrive.</li><br />
</ul><br />
<br />
=== Graduate ===<br />
<ul><br />
<li>Your account is converted to an alumni license. This removes your access to the Office desktop applications, but your account is maintained including your files in your OneDrive.</li><br />
<li>Your Creative Cloud license is removed over the summer. Please make sure to make plans to continue your subscription on your own or migrate to another account before the start of the Fall semester at the latest.</li><br />
</ul><br />
== <b>What's the capital of Djibouti?</b> ==<br />
*Djibouti</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/COVID19/RemoteLearning/Students&diff=893Technology/COVID19/RemoteLearning/Students2024-09-25T19:33:46Z<p>Admin: </p>
<hr />
<div>= <b>Technology Orientation</b> =<br />
----<br />
<br><br />
== <b>Account Setup</b> ==<br />
First things first, you can't do much at the school, technology-wise, without setting up your account. You will receive an account setup document that includes your username, which is typically your first or preferred name with a period and then your last name (i.e. bob.jones) as well a temporary password. Use those credentials to log in to [https://portal.office.com https://portal.office.com] and enter your AAC email address (i.e. first.last@artacademy.edu) and temporary password. Next you should be greeted with a "More Information Required" page that requests your telephone number. Please enter a phone number that you can easily receive calls or texts, as completing this step will require you to verify that phone number. The phone number you enter will also be how the system verifies your identity if you need to reset your password. Once completed, you should be see a Welcome page.<br />
<br><br />
<br />
== <b>Office365</b> ==<br />
The school provides all students, faculty, and staff with a Microsoft Office365 account which includes the installation of the full Office suite on up to five different devices. In addition, online versions of the most popular Office programs are available through a web browser. All of this can be accessed by going to [https://www.office.com office.com] or by clicking on the “Webmail” link at the bottom of the AAC website homepage.<br />
<br><br />
<br><br />
Microsoft also has training for just about all aspects of Office365 as well and can be accessed by going to the [https://support.office.com/en-us/office-training-center Microsoft Office365 Training Website]<br />
<br><br />
<br><br />
<YouTube>https://youtu.be/pwEBzuFVbXQ</YouTube><br />
<br><br />
<br />
=== <sub><b>OneNote</b></sub> ===<br />
OneNote can be seen as an online class notebook, one that contains a "shared" space, and a "private" space for notes and documents. The shared spaces take the form of collaborative and distributive in that you can either collaborate on one document or whiteboard, or you can simply grab handouts or other pertinent documents on your own via a "read-only" library. Private spaces give you your own personal notebook to work within, that only you and your instructors have access to. Instructors can also add material to a student's personal notebook if more precise, granular needs are required. There are very few limits as to what type of digital material you can add to a notebook, including audio recordings, links to online videos, etc.<br />
<br><br />
<br><br />
[https://support.office.com/en-us/article/onenote-video-training-1c983b65-42f6-42c1-ab61-235aae5d0115?wt.mc_id=otc_home Microsoft OneNote Training]<br />
<br><br />
<br><br />
<YouTube>https://youtu.be/T1-Q2Bx3hE4</youtube><br />
<br><br />
<YouTube>https://youtu.be/WSy7RJokLQg</youtube><br />
<br><br />
<br />
=== <sub><b>OneDrive</b></sub> ===<br />
OneDrive is the cloud storage service of Office365. All AAC users have 100GB of online storage. You may store any type of (legal) files you like in your OneDrive storage, and only you have access to those files unless you share them out using the various supported sharing methods. Please bear in mind, OneDrive synchronizes your storage among all your devices, so if you delete something on one device, it will delete it from all devices. If you accidentally delete something and need to restore it, you'll need to access the web version of OneDrive to access the "Recycling Bin". More information can be found in the link and videos below.<br />
<br><br />
<br><br />
[https://help.artacademy.edu/index.php/Technology/COVID19/RemoteLearning/Faculty/OneDrive OneDrive Training Videos]<br />
<br><br />
<br><br />
<br />
=== <sub><b>Teams</b></sub> ===<br />
Microsoft Teams is a tool all faculty, students, and staff can use to communicate and collaborate with your fellow peers at the AAC. Use of Teams for class purposes is completely up to the instructor; they may or may not use it. But students are free to use it to communicate and collaborate with their peers as much as they want or need. Teams allows a class to discuss topics in a “chat room” type environment, or an instructor can chat one-to-one with a student in a more private, secure manner. Teams also integrates with Office365 cloud storage services OneDrive and Sharepoint to create a cloud-based repository for class files (such as syllabi, reading, or demonstration materials) that allows students to retrieve these materials as needed. The “Assignments” section of Teams enables instructors to create quizzes, tests, or other types of assignments that require students to turn in material for grading purposes. For more information on Office365 and Teams, you can go to Microsoft’s support page by going to support.office.com. (Or click here)<br />
<br><br />
<br><br />
[https://help.artacademy.edu/index.php/Technology/Orientation/TeamsTraining Teams Training]<br />
<br><br />
<br><br />
<br />
== <b>Adobe Creative Cloud</b> ==<br />
So long as you are enrolled at the Art Academy, you have access to Creative Cloud. However, if you take a year(s) off, you may have your license removed until you return to the school. To access Creative Cloud, you'll simply navigate to [https://www.adobe.com Adobe.com] and sign in with your school email address and password. After that, you'll want to download the Creative Cloud app itself, not individual applications like Photoshop or Illustrator, that will come later. Once Creative Cloud is downloaded and installed, you'll want to open it and sign in again with your school email account, and then you can pick and choose which apps you'd like to install.<br />
<br><br />
<br><br />
There is also a wealth of help and how-to articles at [https://helpx.adobe.com/creative-cloud/tutorials-explore.html?guid=63686750-1562-4284-b2b9-5e1b8d7129ca&product=Creative%20Cloud%20Desktop&product-version=5.4.5.550&mv=product&mv2=accc# helpx.adobe.com] and Creative Cloud training videos on Adobe's site which you can get to at [https://www.adobe.com/products/captivateprime/content-catalog/creative-cloud.html https://www.adobe.com/products/captivateprime/content-catalog/creative-cloud.html]<br />
<br><br />
<br><br />
<youtube>https://youtu.be/lxLlk71AEBU</youtube><br />
<br><br />
<br><br />
<br />
== <b>Papercut</b> ==<br />
Every person at the AAC also has a Papercut account. Papercut is the service we use to manage printing at the school, and you'll use it to check your account balance as well as add the school printers to your device, and also to submit print jobs to Media Services. You access Papercut by simply going to [https://aacprint.artacademy.edu papercut.artacademy.edu] and logging in with your username/email prefix, which is your email address without the @artacademy.edu at the end, and your password.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/GSu2iGwToR0</youtube><br />
<br><br />
<br><br />
<br />
== <b>Media Services</b> ==<br />
The school has various types of equipment that's available to check out, including but not limited to:<br />
*Cameras (both film and digital)<br />
*Projectors<br />
*Media Players<br />
*Audio Gear (microphones, headphones, etc...)<br />
*Lighting Gear<br />
*Cables and Adapters<br />
You access Media Services by simply going to [http://mediaservices.artacademy.edu mediaservices.artacademy.edu] and logging in with your school email address and password. If you're already logged in to Office365, you will automatically sign in to the site.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/5CyFQfuo6ME</youtube><br />
<br><br />
<br><br />
You'll need to fill out an online form located on a tablet in Media Services before checking any equipment out. This form basically says you accept the equipment in it's current condition, and you intend to return the equipment in the same condition at the date you specify. There are late fees, and we currently take those fees out of your Papercut balance, so late stuff may result in you not being able to print. If you decide to keep the equipment, your school accounts can be put on hold, and we will also withhold your diploma and transcripts until the equipment is returned.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/l1v9DowT5y8</youtube><br />
<br><br />
<br><br />
<br />
== <b>Room/Space Reservation</b> ==<br />
There are various spaces and studios at the school that you have access to as a student. Some examples of these spaces are printmaking workstations, darkroom spaces, the wood shop and metal shop, ceramic studio, and many more; these spaces have an occupancy limit. To help with this, we setup a website where you can reserve these studios and work spaces yourself. This will allow all students the ability to more efficiently and safely share these areas of the school. You access the room reservation system by simply going to [https://rooms.artacademy.edu rooms.artacademy.edu] and logging in with your username/email prefix (your email address without the @artacademy.edu at the end) and password.<br />
<br><br />
<br><br />
<youtube>https://youtu.be/mLf3AMyWmNw</youtube><br />
<br><br />
<br><br />
<br />
== <b>Campus Café</b> ==<br />
*Campus Café is the school's Registrar system that you will use to register for classes, view your tuition and financial aid status, and check your grades. <br />
*You can access it by going to [http://campuscafe.artacademy.edu Campus Café] and clicking on the "Log In With School Email" button, which will take you to Office365 for sign in. <br />
*In fact, if you're already logged in to Office365, you will automatically be logged into Campus Café.<br />
*[https://help.artacademy.edu/index.php/Technology/HowTo/Campus_Cafe Campus Café Guides] will help you learn more about certain features of that site.<br />
If you have issues logging in to or viewing Campus Café features, please let us know. You can submit a help ticket via the link in the left-hand column of this help website.</div>Adminhttps://help.artacademy.edu/index.php?title=Technology/Generative_AI_Policy&diff=889Technology/Generative AI Policy2024-09-19T20:09:34Z<p>Admin: </p>
<hr />
<div>== Generative Artificial Intelligence Policy ==<br />
<p><h4>1. Overview</p></h4><br />
<p>Defines the acceptable use of generative artificial intelligence (AI) while completing course work for the Art Academy of Cincinnati. This policy outlines three perspectives that faculty can adopt for their classrooms, it also states that the student is responsible for keeping track of which classes permit, restrict, and prohibit generative AI.</p><br />
<p><h4>2. Purpose</p></h4><br />
<p></p><br />
<p><h4>3. Scope</p></h4><br />
<p>This policy applies to all matriculating students currently enrolled in a coursework at the Art Academy of Cincinnati.</p><br />
<p><h4>4. Policy</p></h4><br />
<p><h5>Generative AI Policy</p></h5><br />
Generative Artificial Intelligence (AI) platforms are a creative tool and part of our futures as creatives. The AAC acknowledges the challenges this technology poses. For the purposes of this policy, Generative AI is defined as software or services that produce new imagery, language, moving images or other material. Your engagement with Generative AI must enhance learning, not compromise learning. For these reasons, faculty may choose a Fully Restrictive Policy, Fully Encouraging Policy, or Mixed Policy on Generative AI which is appropriate for individual courses. It is the student’s responsibility to conform to policy expectations for each course. <br />
<br />
<p><h5>Fully Restrictive Policy</p></h5><br />
In this course, students are expected to submit work that will be their own. ChatGPT or any other Generative AI tools at all stages of the work process, including preliminary ones are specifically forbidden. Violations will be considered academic misconduct per the AAC’s Academic Honesty policies. <br />
<br />
<p><h5>Fully Encouraging Policy</p></h5><br />
In this course, you may use Generative AI tools. However, you may not submit any work generated by an AI program as your own unless conceptually relevant. When in doubt, seek clarification with the course faculty. If you use Generative AI at any stage in the creation of your project (including initial stages, idea generation, drafting, language translation, and final form), you must properly cite and disclose this use. This should include details on the specific tool and version used and the nature of your usage. Violations will be considered academic misconduct per the AAC’s Academic Honesty policies. <br />
<br />
<p><h5>Mixed Policy</p></h5><br />
In this course, you may use Generative AI tools in your process, just as you can collaborate with your peers for things such as brainstorming, getting feedback, revising, or editing of your own work. However, you may not rely on Generative AI output for significant portions of your final project form unless it is a necessary part of your project’s concept. If you are using Generative AI as a research tool, devising thoughtful prompts, and evaluating and adjusting the output to be more accurate and objective, then you are using the technology appropriately for this course. <br />
You may not submit any work generated by an AI program as your own. When in doubt, seek clarification with the course faculty. If you use Generative AI at any stage in the creation of your project (including initial stages, idea generation, and editing), you must properly cite and disclose this use. This should include details on the specific tool and version used, as well as the nature of your usage (for example, in images and/or text/writing). Violations will be considered academic misconduct per the AAC’s Academic Honesty policies.<br />
<br />
<p><h4>5. Compliance:</h4></p><br />
<br />
<p>Policy Review: This policy will be reviewed periodically and updated as necessary to ensure continued relevance and effectiveness.</p><br />
<p><h4>Contact Information</h4></p><br />
<br />
<p>For questions or clarifications regarding this policy, please contact:</p><br />
<ul><br />
<li>IT Support Office: Director of IT | (513) 562-6282</li><br />
</ul><br />
<p>Effective Date: 8/1/2024</p><br />
<p>Approved By: <br />
Director of IT</p><br />
<br />
<p><h3>6. Revision History</h3></p><br />
<p>1.0 - Updated and converted to new format.</p><br />
<p>Date of Change:<br />
September 2024</p></div>Admin